Lead - Customer Success

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon, and med spa industry, engineered for reliability and scale.

Zenoti

Employee count: 1001-5000

Costa Rica only

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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.

Requirements

Building value-based customer relationships
Gathering intelligent product feedback and recommendations from the customers
Developing customer focused processes for ensuring customer success
Applying domain expertise to close deals
Ensuring high user adoption of the customer success management application
Implementing best practices to improve customer success
Ensuring smooth onboarding handoff

Benefits

Attractive compensation
Work with a dynamic and diverse team that values collaboration, creativity, and growth
Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
Be part of an innovative company that is revolutionizing the wellness and beauty industry

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About the job

Apply before

Jan 25, 2026

Posted on

Nov 26, 2025

Job type

Full Time

Experience level

Senior

Manager

Location requirements

Costa Rica

Hiring timezones

Costa Rica +/- 0 hours

Job categories

Customer Success Lead Customer Success Jobs Customer Success Operations Manager Sr. Manager Of Customer Success Head of Customer Success Customer Success Director

Skills

CRM POS Inventory Management Employment Management Marketing & Customer Success Onboarding Product Feedback

About Zenoti

Learn more about Zenoti and their company culture.

View company profile

At Zenoti, the core of our mission is to empower beauty and wellness businesses to reach their full potential. We believe in the power of technology to transform and elevate the industry, and our culture is a direct reflection of this conviction. Born from the firsthand experience of our founders in managing their own chain of spas and salons, Zenoti was built on a foundation of deep industry understanding and a passion for solving the real-world challenges that business owners face. This heritage fuels our commitment to being more than just a software provider; we are a true growth partner, dedicated to the success of our clients. Our team is a collective of passionate, innovative, and customer-centric individuals who thrive on tackling complex problems and delivering elegant, effective solutions. We foster an environment of collaboration and open communication, where every voice is heard and valued. This collaborative spirit extends to our relationship with our clients, as we work hand-in-hand with them to ensure our platform not only meets their current needs but also anticipates the future demands of the ever-evolving beauty and wellness landscape.

Our culture is one of continuous improvement and a relentless pursuit of excellence. We are a team that is small on ego and big on passion, driven by the desire to make a tangible impact. This is reflected in our 'Great Place to Work' certification, a testament to our commitment to creating a supportive and empowering environment for our employees. We believe that by investing in our people, we are investing in the future of our company and the success of our clients. The Zenoti Foundation further embodies our commitment to the industry, providing support and resources to help individuals and businesses thrive. We exist to help people feel good so they can find their greatness, and this principle guides every aspect of our work. From developing cutting-edge, AI-powered features to providing 24/7 global support, our focus is always on enabling our clients to deliver exceptional experiences and achieve sustainable growth. We are not just building software; we are building a community and a brighter future for the beauty and wellness industry.