Senior Service Technician - Level III

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

A Senior Service Technicianlevel III has the ability to independently function as a Level-3 Field Service Technician. Meets performance standards defined herein, and can perform service functions on multiple Coordinate Measuring machine types and associated machine accessories.

Sound Interesting?

Here’s what you’ll do:

Primary Duties and Responsibilities:

• Maintain all Level II duties and responsibilities.
• Demonstrate advanced troubleshooting skills on CMM’s utilizing mechanical and electronic aptitude on which training has been received.
• Computer repair and network skills (operating system install/upgrades/drivers/hubs/etc.).
• Interact (communicate) with other internal departments to increase customer service and/or improve a Zeiss or procedure (Dispatch/Technical Support/Customer Care/Applications/ Engineering/Sales/Production/Management).
• Accept responsibility for customer environment and/or other performance influences (operator error, tooling fixturing) and recommend/document applicable solution.
• Ability to perform basic to mid-level retrofits.
• Other duties as required.

Do you qualify?

Experience and Education Requirements:

• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School is preferred.
• Previous experience installing, troubleshooting industrial electronics, machines or computer systems preferred.
• Microsoft operating system usage knowledge is required.
• Previous CMM installation and troubleshooting experience is preferred; however, not required.
• Excellent communication and customer service aptitude is required.
• Have consistently and efficiently performed as a Field Service Technician for a minimum of 18 months (maintain all functions and responsibilities of previous levels).

Working Conditions and Special Demands:

• 80-100% travel required (100% travel = Monday through Friday).
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 45 hours per work week.
• Occasional International travel is required.
• Ability to work in a high production shop floor environment.

This job description contains the general details considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements. All position requirements are subject to possible modification to reasonably accommodate individuals with a disability. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).