Zapier is looking for a Sr. Program Manager to lead the incident management program, building and leveraging AI to scale its impact. The role involves designing, executing, and owning the end-to-end incident management program for Zapier's Product and Engineering organization.
Requirements
- Deep incident management experience
- Ability to navigate ambiguity and stretch across engineering, support, security, and GTM
- Experience with AI-native tools and orchestration into durable capabilities
- Ability to re-engineer how work happens based on where AI is headed
- Analytical and hands-on with data
- Technical empathy and ability to go toe-to-toe with engineers and product leaders
- Bias for velocity and clarity, with ability to act decisively in high ambiguity
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
