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ZapierZA

Sr. Program Manager, Incident Management

Zapier (YC S12) gives people internet superpowers by letting them easily connect and automate the apps they use.

Zapier

Employee count: 501-1000

CA, CR + 3 more

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Zapier is looking for a Sr. Program Manager to lead the incident management program, building and leveraging AI to scale its impact. The role involves designing, executing, and owning the end-to-end incident management program for Zapier's Product and Engineering organization.

Requirements

  • Deep incident management experience
  • Ability to navigate ambiguity and stretch across engineering, support, security, and GTM
  • Experience with AI-native tools and orchestration into durable capabilities
  • Ability to re-engineer how work happens based on where AI is headed
  • Analytical and hands-on with data
  • Technical empathy and ability to go toe-to-toe with engineers and product leaders
  • Bias for velocity and clarity, with ability to act decisively in high ambiguity

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours, and 4 other timezones

About Zapier

Learn more about Zapier and their company culture.

View company profile

Zapier (YC S12) gives people internet superpowers by letting them easily connect and automate the apps they use. Partners, including Salesforce, Intuit, Google, and Dropbox, utilize Zapier to offer their customers integrations with 1,000+ apps. The Zapier Developer Platform enables developers to add APIs for private or public use.

Our growing, remote team has members around the world. We are on a mission to make work easier. We face formidable technical hurdles, unique marketing challenges, and exciting brand and design opportunities that come with serving a vast multi-sided audience. We are hiring.

We're a 100% distributed team helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

Employee benefits

Learn about the employee benefits and perks provided at Zapier.

View benefits

2 annual company retreat

Company retreats to awesome places!

Profit sharing

Profit-sharing program for 100% of Zapiens.

Retirement plan

We offer a 4% company match for US, UK, and Canadian employees.

Paid parental leave

14 weeks paid leave for new parents of biological or adopted children.

View Zapier's employee benefits
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Zapier

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