Readiness Program Manager at Zapier. Implement AI-driven frameworks and workflows to streamline readiness access, tracking, and insight generation. Partner with Technical Support Operations and Zapier teams to formulate projects and define success metrics.
Requirements
- 5+ years of experience in Program Management, Enablement, or Knowledge/Change Management
- Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and dependencies
- Strong understanding of product readiness, enablement strategy, and knowledge management principles
- Experience designing and managing new hire training or onboarding frameworks
- Excellent communication and relationship-building skills
- Ability to scale processes, frameworks, and generate resources using AI and automation
- Data-driven mindset: able to define, track, and interpret success metrics that demonstrate readiness impact
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
