CA and US onlyManager, Union Payroll Contracts oversees Wrapbook’s Contracts Administration function, ensuring new projects and agreements are reviewed accurately, contracts are set up and maintained correctly in Wrapbook systems, and operational contract support requests are handled within defined SLAs.
Requirements
- Minimum 5+ years of experience in contracts administration, labor relations support, production payroll operations, production accounting, or a closely related role.
- 2–3 years of people management experience, either as a team lead or manager with direct oversight of operational workflows.
- Strong working knowledge of entertainment union and guild agreements in the FTV space (SAG-AFTRA, DGA, IATSE, Teamsters, etc.) and the ability to translate contract terms into operational requirements.
- Experience operating in a CRM or case-management workflow (Salesforce preferred), including prioritization, documentation discipline, and stakeholder communication.
- Proven ability to manage escalations and resolve complex contract questions while maintaining a high bar for compliance and accuracy.
- Demonstrated success implementing process improvements that improve service quality, throughput, and stakeholder clarity.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to create clear guidance on ownership, intake expectations, and next steps.
- Sound judgment and comfort making operational decisions, with the ability to recognize when to escalate for formal authority.
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
United States