WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
WPP is hiring a Flex Talent Program Associate with a focus on creating an exceptional flex talent recruitment experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.
What you’ll be doing
- Managing Supplier in-take calls for flex requests
- Reviewing candidate resumes for compliance with Program Standards
- Supporting Manager inquiries on how to action candidates
- Following-up with Managers to ensure continued engagement
- Creating and maintaining electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
- Communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users.
- Updating the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
- Tasks may include requisition review, entry and maintenance using VMS technology, CM system and other systems as needed.
- Replying to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
- Handling furlough tracking and exception approval process; sending reminders for missing timesheets, assignments ending in 90 days, etc.
- Creating visa letters for time & materials contractors.
- Handling pre-ID/payroll request management.
- Replying to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
About you
We want to set you up for success! To help us do that, here is what we are looking for from you:
- Completion of education equivalent to a US High School Diploma
- At least two (2) years’ work experience in a service level industry or one (1) to three (3) years’ experience in a customer service environment.
- A strong attention to detail and desire to improve efficiencies
- Able to work in a fast-paced and dynamic environment
- Proficient with Microsoft Office products.
Who you are:
You're open:We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://wpp.mobi/WPP-US-BENEFITS for more details. .$1—$2 USDWPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
