United States onlyAbout WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Regional Vice President of Operations reports to the Vice President of Ground Operations, in North America. This position is responsible for the oversight of Safe, Secure, and efficient operations within the areas they are responsible for while seeking opportunities to drive additional business and operational improvements. Ensuring that all defined KPI targets are achieved in line with the budget and performance specifications. This position must ensure the company values are always being followed, and that we are continuously managing the financial performance of the areas of responsibility. This role will also develop Ground Handling strategy and commercial activity including organic growth and potential new station openings.
Responsibilities
- Ability to drive safety, and security performance for the benefit of our team members, customers, and stakeholders.
- Responsible for the safe and secure operations of our Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to senior management and customers
- Responsible for the ongoing operation and revenue-generating activities of all domestic and international operations.
- This position will supervise the assembly and presentation of related financial forecasts and budgets, the initial creation of operational personnel files and records, the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information, and inventory.
- Serves as the point of operational contact following successful implementation of projects.
- Will supervise Directors, Regional Managers, General Managers, and Project Managers, facilities and lease-related selections and negotiation, union-related issues, operational auditing, public relations, and general administrative issues.
- Identify stations that are deviating from the plan and assist the Director, GM, and Regional Manager, in developing and executing action plans.
- Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
- Oversee manpower and ground equipment planning.
- Develop business cases to support operational decisions.
- Work with all other HDQ organizations to ensure the Operations point of view is represented.
- Support ad-hoc projects as needed.
Minimum Requirements
- Extensive experience leading multiple operations and locations in a 24x7 environment
- Ability to communicate effectively with customers and senior management.
- Ability to Travel 50-75% of the time
- Must have previous senior operations leader experience with responsibility for large operations including supervising administrative staff and frontline leadership within an airport, logistics supply chain, or related field.
- Large ramp and customer service operations experience including wide-body and narrow-body aircraft experience strongly desired.
- Extensive experience in the aviation industry, management, leadership, and information systems. Marketing experience is helpful.
- Strong budget and P&L experience
- Knowledge of change management and influential factors
- Familiarization with Six Sigma or similar process improvement fundamentals
- Strong MS Office, Excel, PowerPoint, MS Word, and web-based application skills
Preferred Skills
- Ability to read, write, fluently speak, and understand the Spanish language.
- Strong conflict management and relationship skills.
Physical Requirements/Working Conditions
- Remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Walk short distances.
- Reach above and/or below the shoulder.
- Handle/grasp documents or office equipment.
- Sit and/or stand for short or extended periods of time.
- Lift/carry/move objects, files and documents up to 10 pounds.
- Work in an office environment using standard office equipment.
- Talk, listen, and speak clearly on the telephone.
- Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Talk, listen, and speak clearly on the telephone and present to others (virtually and in person).
Perks & Benefits
- Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
- Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs are offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
