Marine Technical Quality and Claims Assistant

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

1. Position:

We seek a marine fuel assistant who will be an integral part of the World Fuel Services’ industry renowned Marine Technical department carrying out close-contact customer support, especially towards their new fuel needs and operational strategies. In addition, contribute to control claims cost by making certain that our marine fuel products meet required specifications and by supporting the marine fuel sales teams through the provision of technical advice and training to customers and the industry in general, as a value-added service.

2. Responsibilities:

• As an integral part of the Marine Technical department, contribute in carrying out both short and long term customer support surrounding the consequences of continued procession of Environmental regulations and IMO decarbonisation targets.
• Pre and post bunker support enabling the customers to deal in a professional manner with existing fuel challenges, while understanding the new fuel developments.
• Support Marine Technical in collecting, documenting and analysis of all claims data and relevant technical information.
• Support Marine Technical in collecting and analysing ongoing and developing statutory regulations, plus reshaping the information for internal and external education.
• Support the customer’s onboard operation; pre bunker, during bunker and post bunker operations in order to minimize challenges and offer practical support in looking at the application of conventional and new/alternative fuels
• Support customer and supply executives in the management of quality, quantity, and demurrage complaints and claims. Provide advice and technical support which deliver added value to customers when compared to competitor offerings,
• Support with sales and customer teams, commercial and legal, in managing all the Quality claims by reviewing and in-depth analysing of delivery and claims documentation.
• Help implement necessary communication strategies for the improvement and awareness of quality issues across all departments.
• Assist in internal and external training of employees, customers, and suppliers.
• Reinforcing the Company’s reputation for having a “best in class” quality team
• Support WFS’ commitment and initiatives to drive operations that do not harm people, the environment, or the company’s physical assets.
• Be an active member of the Global Physical Operations Marine Segment.

3. Requirements:

• Preferably, experience in the marine fuel industry with some experience in dealing with any of: Marine fuel specifications, onboard ship experience or experience from within a specialist marine fuel testing company.

4. Experience with more than one of the above would be desirable, plus:

• Team player who will develop the organisation and deliver a best-in-class culture and performance.
• Basic knowledge of 2-stroke slow speed and 4-stroke medium speed marine diesel engines and shipboard fuel handling systems
• Basic knowledge of bunker fuel/testing/organic chemistry.
• Basic knowledge of ISO 8217 marine fuel specifications, standards and test methods, including marine fuel FTIR (Fourier Transform Infra-red Spectroscopy, GC-MS (Gas Chromatography/Mass Spectroscopy)
• Basic experience in recording and consolidating test results for easy statistical analysis and further trending use in presentations and training material.
• Highly numerate and articulate. Good communicator.
• Strong analytical skills, attention to detail and competency with Microsoft Office and the internet.
• Fluent oral and written skills in English

5. Principal Networks & Contact Links

Internal

GPO Management Team

Marine Claims Management Team

Commercial and Supply leads (land, Marine and Aviation)

Aviation, Land and Lube Technical

WFS Sustainability

Kinect Energy

GPO Segments (Land, Marine and Aviation)

External

Customers

Suppliers

6. Geographic Scope & Travel Requirements

London or Oslo hybrid office based but can be based elsewhere, after agreement

Travel approx. 5% of time to visit customers, WFS offices and physical locations globally.

7. Key Performance Measures

The Marine Segment reports monthly to the GPO management team and the GPO council. A comprehensive suite of performance metrics and KPIs are in place to monitor performance of the segment MT operations.

Individual performance metrics are agreed annually with the Director Marine Technical.