Australia onlyWe are currently seeking an Implementation Consultant with experience in T&A, Workforce Management and/or Payroll systems.You will work with the client’s stakeholders and implementation teams to scope out their functional requirements for the Timegate product and manage the overall project. You will facilitate workshops and document the requirements and proceed to business sign off. Where additional resources are required (e.g. custom development) you will coordinate with colleagues in R&D and sales to ensure these activities occur within the project timeline. Thereafter you will configure the solution as per specification, provide training and go-live assistance. Once successfully implemented a smooth hand-over to the Customer Success Manager will finalise the project.You should have excellent organisational, communication, demonstration, and analytical skills, combined with strong technical ability and attention to detail.
WHAT YOU'LL DO:
- Provide high quality Technical consultancy services to customers achieving operational outcomes and maintaining a positive customer experience.
- Implementation of software in line with the contract and statement of work.
- Working with clients to analyse and understand non-functional technical requirements ensuring that all products and services meet these requirements and are supportable
- Clarifying a client's specifications, understanding their work practices and the nature of their business to configure the software accordingly.
- Supporting the customer through business change using technology and process improvements.
- Deliver solutions and integrations as per agreed designs on time and on budget
- Working with Customer Success and Sales colleagues to ensure a smooth handover and onboarding process that exceeds customer expectations
- Maintain knowledge of company products, product releases, services, methodologies, policies, procedures and customers.
- Consistently deliver expert knowledge of WorkWave products and services through training and solution delivery
WHAT YOU'LL BRING:
- Bachelor’s degree in IT or business related field desirable
- 2+ years of experience conducting Software Implementations in SaaS businesses
- Experienced in training clients on new processes and software.
- Experience in T&A, Workforce Management, and/or Payroll advantageous
- Knowledge of the Cleaning, Facilities Management and/or Security industries advantageous
- Know how to manage stakeholder expectations and conflicting priorities while keeping things in perspective and maintaining composure.
- Identify additional commercial opportunities and communicate to the appropriate level.
- Must be situationally aware and escalate issues to management as appropriate.
- Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times.
- Comply with all company policies and procedures.
- To undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximise the company’s goals and objectives.
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package• Find your perfect work/life balance! In addition to standard Australian leave entitlements we provide employees with 5 days of flexible time offAND BEYOND…• Headspace App Subscription• EAP Program• Enhanced Parental Leave• Personal Travel Discounts• Paid Time Off for Volunteering• Employee Discount Scheme• Employee Referral Bonuses GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz!• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
United States
United Kingdom only
