BPO Operations Manager

WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client. The role requires strong expertise in business processes mapping and digital transformation in customer experience, as well as leadership skills and ability to motivate teams in fast-changing environments.

Requirements

• 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs
• Strong expertise in business processes mapping and digital transformation in CX
• Bachelor’s degree in Business, Management, or a related field (or equivalent experience)
• Demonstrated experience in project-based operational setups, transitions, or start-up operations
• Strong people leadership skills with the ability to motivate teams in fast-changing environments
• Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning
• Excellent stakeholder management and client communication skills
• Data-driven mindset with the ability to translate insights into action
• Comfortable working remotely and coordinating across multiple functions

Benefits

• Competitive salary
• Benefits package
• Personalized career development and growth opportunities
• Access to WorkNomads’ global community, co-working spaces, and events
• Diverse, inclusive workplace where individuality is celebrated