Customer Relationship Management Specialist - AI Trainer

Mercor is a pioneering artificial intelligence company that has developed an advanced AI-powered hiring platform designed to transform the global recruitment landscape. Founded in 2023 by Brendan Foody, Adarsh Hiremath, and Surya Midha, the company leverages large language models and proprietary algorithms to automate the vetting and matching of human talent with employment opportunities. The platform distinguishes itself by using AI interviewers to conduct video interviews with candidates, assessing both technical skills and soft skills in a manner that aims to be more objective and efficient than traditional human-led processes. By analyzing thousands of data points from resumes and interview performances, Mercor's technology identifies top-tier talent across various domains, including software engineering, law, and finance, and connects them with leading technology companies and AI research laboratories.

Beyond its core recruitment marketplace, Mercor has established itself as a critical infrastructure provider for the artificial intelligence industry itself. The company specializes in curating high-quality human data essential for training next-generation AI models. Through its platform, Mercor recruits and manages a network of subject matter experts—ranging from doctors and lawyers to creative writers—who engage in Reinforcement Learning from Human Feedback (RLHF) and other data labeling tasks. This dual focus on streamlining workforce acquisition for enterprises and supplying expert-level human intelligence for model training has positioned Mercor as a key player in the AI economy. Headquartered in San Francisco, California, the company has rapidly scaled its operations, achieving a significant valuation and attracting investment from prominent venture capital firms such as Benchmark, General Catalyst, and Felicis Ventures.