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Windranger LabsWL

Customer Service Representative - KYC & Compliance (Payments & Banking Focus)

Windranger Labs is a product lab and service provider that facilitates the growth of Mantle and other web3 ecosystems by partnering with builders to architect extraordinary cultures globally, offering recruitment, HR, and operations services.

Windranger Labs

Employee count: 11-50

AU, CA + 4 more

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UR is a crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. Our Customer Service function goes far beyond standard support — we're the first line of defense in protecting user assets and upholding regulatory integrity.

Requirements

  • 1–3 years of experience in customer support, operations, KYC, or compliance-related roles within fintech, payments, banking, or crypto.
  • Prior experience handling customer interactions via live chat, email, or phone in a high-pressure support environment is a strong plus.
  • Familiarity with KYC/AML and customer due diligence processes within fintech or crypto environments.
  • Familiarity with KYC/AML tools such as SumSub, Jumio, Zendesk, or similar operational platforms is a plus.
  • Exceptional attention to detail, with strong risk awareness and cross-referencing abilities.
  • Able to work independently, prioritize multiple tasks, and thrive under pressure or time-sensitive situations.
  • Strong written and spoken communication in both English and Mandarin.
  • Able to communicate clearly and professionally while exercising good judgment in user-facing situations.
  • Comfortable working within Asia time zones, including occasional Public Holiday support coverage when required.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours, and 5 other timezones

About Windranger Labs

Learn more about Windranger Labs and their company culture.

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Windranger Labs is at the forefront of web3 innovation, acting as a product lab and service provider dedicated to accelerating the growth and capabilities of decentralized ecosystems, with a particular focus on Mantle and other web3 projects. Through groundbreaking approaches to talent, operations, and research, Windranger is revolutionizing how decentralized autonomous organizations (DAOs) and web3 companies build, operate, and scale. The company champions the development of extraordinary cultures globally by partnering with visionary builders and empowering communities with elevated ways of working. This involves providing a comprehensive suite of services including long-term payroll management, recruitment, HR, and operational solutions specifically tailored for the unique demands of the Web3, Crypto, and Metaverse sectors.

Windranger's core mission is to catalyze the advancement of the internet by fostering innovation and providing the foundational support structures necessary for decentralized projects to thrive. They operate as a research and development center, leveraging extensive operating experience and in-depth market research to apply a pragmatic approach to partnerships, governance, tooling, and community building. This allows them to effectively support DAOs like BitDAO by utilizing treasury resources through transparent on-chain governance. By owning a comprehensive production stack, Windranger can take an idea from its inception and provide the necessary resources—spanning strategy, product development, design, engineering, go-to-market strategies, onboarding, recruitment, and legal support—to bring it to fruition. This commitment to fostering a permissionless and borderless financial future, combined with a belief in DeFi's potential to become a trillion-dollar industry, positions Windranger as a key enabler in the ongoing evolution of the decentralized web.

Employee benefits

Learn about the employee benefits and perks provided at Windranger Labs.

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Flexible working environment

Offers a flexible work environment.

Remote-first

Windranger Labs is a remote-friendly company, valuing an autonomous, remote-first work environment.

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Windranger Labs

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