WillowTreeWI

Senior Manager, Solutions Architecture

WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

WillowTree

Employee count: 1001-5000

Salary: 160k-200k USD

United States only

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Senior Manager, Solutions Architecture is an integral part of our Commercial team at WillowTree. To ensure the SA Director can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA (HQ), Durham, NC, Columbus, OH, Boston, MA.

We are open to highly qualified candidates who would like to be considered in a remote capacity for this role, but due to our client distribution and office locations, we are only considering team members who are based in the Eastern Time Zone.

The Opportunity

As a Senior Manager, Solutions Architecture, you’ll provide architecture leadership in both pre-sale and implementation stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to architect, plan, and initiate new projects. While working with a delivery team, you’ll support in-flight projects and implement our client partner’s vision. SA Senior Managers bring their dynamic capabilities to a variety of scenarios, such as: speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and working with a delivery team to implement their vision. During downtime, SAs act as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g. AWS).

Our Solutions Architecture Senior Managers are senior practitioners who operate in an individual contributor model with indirect leadership across various disciplines.

Responsibilities

  • Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities
  • Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects
  • Subject Matter Expertise: Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc)
  • Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise

Qualifications

  • Multi-platform familiarity, with expertise in one or more of the following:
    • Front-end mobile technologies (iOS, Android, Web/JS)
    • Backend cloud and/or enterprise platforms (AWS/Azure)
    • Content management systems, analytics platforms, and other 3rd party frameworks
  • Experience delivering software in an agency/client-service environment
  • Experience having commercial conversations involving budgets and fees
  • Experience with software estimation, work planning, and building project plans within time/cost constraints
  • Ability to break down complex ideas to both technical and non-technical individuals
  • You're excited to learn the principles of mobile software development
  • Experience quickly iterating and refining a product vision with a client by offering multiple approach options
  • Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies)
  • Excellent verbal and written communication skills
  • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts
  • Appreciation for the wider client enterprise, beyond a single project or initiative
  • Desire to expand an account to holistically service a client
  • Equally comfortable working in pre-sale and post-sale environments
  • An eye for detail and an ability to navigate ambiguity

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

  • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range$160,000—$200,000 USD

About the job

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Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 160k-200k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About WillowTree

Learn more about WillowTree and their company culture.

View company profile

WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

A global team of teams

Building and retaining great teams has always been core to our mission. Human-centered design is not only how we build great digital experiences, but how we’ve built our business.

Staffing Purpose-Built ‘Tiger Teams’

When the stakes are high, WillowTree is the partner that delivers. Our teams succeed in the face of immovable deadlines and mission-critical challenges, whether streaming the Super Bowl with FOX Sports, building a digital-first bank with Synchrony Financial, or redesigning pizza ordering with Domino’s.

A single discipline can’t solve complex challenges. Launching new digital products, harnessing the latest in generative AI, and building customer loyalty all require seamlessly combining expertise from multiple disciplines: strategy, design, engineering, marketing, and artificial intelligence.

It’s not enough to talk about the latest tech. A true partner understands where in the customer journey to deploy it, how to design for it, and how to connect it to the larger enterprise. Other firms have bolted on these capabilities — as digital natives, we’ve built them into our teams from Day One.

Accelerating Time to Value.

When it comes to building software, quality and speed matter. Because let's face it — software can't impact the bottom line if it's not in customers' hands.

WillowTree's small, elite teams ship products faster, period. We minimize the time from ideas to outcomes — without sacrificing quality. And we do it in a way that puts partnership first.

Speed is quantifiable, and as such, we measure the productivity and delivery of our teams across every partner and every project.

It's a big part of what makes us different. And we're proud of the results.

Sourcing Talent from Around the World.

Our origins start in college towns — great places to live that attract great people. Put simply, high-impact tech work doesn’t just happen in high rent cities. To this day, we remain proudly headquartered in Charlottesville, VA.

As we built a global footprint — to tap unique sources of talent, to share efficiencies with our clients — we did so with one objective: to prove hybrid teams of onshore, nearshore, and offshore experts can deliver the agility, quality, and ROI associated with WillowTree since our founding in 2008. We’ve done just that, by approaching global delivery differently. A few highlights of our global model:

  • Optimize direct client collaboration by staffing, at a minimum, 30% of the team in-timezone (versus 10% from competitors)

  • Prevent communication breakdowns within teams via a 50% workday overlap, globally, with shared “Workday Windows”

  • Create stability in delivery with a culture that drives <10% attrition globally

Our core values.

Our core values are the seven principles by which we live and breathe every day. Developed with input by the entire company, they’re an integral part of our culture. Discover what sets WillowTree apart as an awesome place to work.

Craft: We aim for excellence, and our love for what we do compels us to reach a higher standard. You can be proud of the work you do here.

Ownership: We have a strong sense of individual responsibility. Every initiative has an owner, from major product strategy to curating which kombucha is on tap.

Open communication: We respect one another enough to give and receive honest feedback. We champion the best ideas, no matter where they originate.

Inclusion: We treat each other with consideration and respect, and we appreciate differences. You know, the way we want to be treated.

Sustainable flow: The state of mind when time flies and energy is focused. We make time for it every day so we can create innovative solutions that people love.

Realistic optimism: We acknowledge and understand the reality of the challenges we face, and we always find a way forward.

Partnership: Working side by side, we build meaningful connections with each other and our clients.

Employee benefits

Learn about the employee benefits and perks provided at WillowTree.

View benefits

Disability insurance

Disability insurance for employees.

Life insurance

Life insurance so you don't have to worry.

Flexible time off

Flexible paid time off & paid company holidays

Paid parental leave

For all parents to support you and your family.

View WillowTree's employee benefits
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WillowTree hiring Senior Manager, Solutions Architecture • Remote (Work from Home) | Himalayas