Customer Engineer (Coordinator)

Role Overview

We are at an important stage of company growth: scaling commercial momentum, increasing operating rigor, and building the foundation for long-term category leadership. This role offers the opportunity to grow and nurture key strategic accounts and directly contribute to Willow’s long-term growth strategy.

What You Will Do

Help build and set up Digital Twins for our clients by working directly on live deployment projects, use your knowledge of building systems to help process and validate data, and work closely with teammates across different departments to help set up and support system integrations.

Why It Might Be a Fit

Our ideal candidate is a self-starter with a demonstrated record of successfully coordinating complex, cross-functional projects to achieve desired outcomes. Previous experience working across subject matter areas where you may or may not be an expert will also be key to success.

Requirements

• 3+ years’ experience in MEP / building services engineering, Building Automation Services, or project/program coordination
• MEP engineering background (mechanical, electrical and/or plumbing)
• Solid understanding of typical building technology systems
• 3D modeling / BIM experience
• Comfortable using or learning AI tools like Claude
• Strong communication skills
• Strong data analysis skills
• Positive attitude, enthusiastic, flexible, energetic and highly motivated