United States onlyAbout the Team/Role
As a Technical Account Manager (TAM), you will act as the trusted technical advisor and primary point of contact for our strategic customers. You’ll help customers maximize the value of our products and services, resolve complex technical issues, and ensure customer satisfaction, adoption, and retention. The ideal candidate combines strong technical knowledge with excellent communication and account management skills.
How you'll make an impact
Serve as the main technical liaison between WEX and assigned clients.
Understand customers’ technical environments, business objectives, and challenges.
Provide proactive guidance and best practices to help clients achieve success.
Deliver service in accordance to processes developed and implemented by CSE team
Manage technical escalations and coordinate with internal engineering and support teams to resolve issues.
Lead regular technical reviews and health checks with customers.
Assist in onboarding, integration of new critical partners.
Monitor usage metrics and drive product adoption and expansion.
Provide regular and accurate management reporting on IT Service performance
Document and track customer requests, feedback, and roadmap alignment.
Build long-term relationships to support renewals and upsell opportunities.
Stay updated on projects, releases, product changes in customer facing environments.
Provide 24/7/365 on-call technical support as part of a rotational schedule, ensuring mission-critical issues are addressed promptly.
Experience you'll bring
Bachelor’s degree in Computer Science, Engineering, Information Technology, and ITIL 4 certification
3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role.
Strong knowledge of SRE practices, process engineering & Azure cloud environments
Excellent problem-solving and troubleshooting skills.
Exceptional communication and interpersonal skills.
Ability to manage multiple customer accounts and priorities.
Experience working with CRM or ticketing tools (e.g. Jira).
Key Competencies:
Customer-focused mindset
Technical aptitude
Strategic thinking
Relationship management
Project coordination
Business acumen
This is a remote position. For consideration, one must live within 30 miles of the following company HUBS:
Portland, ME
Dallas, TX
Brazil only