The Senior Director of Service Applications will be responsible for bridging the gap between internal service organizations and technical delivery of customized software solutions, requiring executive relationship management, technical acumen, and a passion for optimizing tools that power service representatives and delight customers.
Requirements
- 10+ years of experience in a technical leadership role, focusing on enterprise applications, CRM, or service systems.
- 5+ years of direct experience with the Salesforce platform, including deep understanding of Service Cloud, platform architecture, and Apex/Visualforce/Lightning development best practices.
- Proven ability to establish and stand up good technical governance and architectural practices within an engineering organization.
- Expert-level understanding of modern Software Development Lifecycle (SDLC) practices, including Agile methodologies, DevOps principles, and automated testing.
- Exceptional communication and listening skills, with the ability to articulate complex technical concepts to non-technical stakeholders and represent their needs to technical teams.
Benefits
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
