United States onlyPosition Overview
We are seeking a highly skilled Salesforce Platform Lead to oversee the strategic introduction, governance, and optimization of our Salesforce ecosystem. This role will ensure that Salesforce is embedded as a core enterprise platform, with well-defined processes, systems, and efficient delivery models that drive business growth, efficiency, and innovation.
Key Responsibilities
Platform Introduction & Enablement
Lead the introduction and positioning of Salesforce as the core enterprise platform for CRM and business process automation.
Champion Salesforce adoption across the organization, ensuring stakeholders understand its capabilities and value.
Define clear onboarding processes, standards, and frameworks for new teams and functions leveraging Salesforce.
Process & Systems Definition
Establish and document end-to-end business processes supported by Salesforce, ensuring consistency and scalability.
Design governance models, system architecture, and integration strategies that align with enterprise standards.
Continuously evaluate and refine processes to maximize efficiency, compliance, and user experience.
Efficient Delivery & Execution
Define and implement delivery methodologies (Agile, DevOps, CI/CD) tailored for Salesforce projects.
Ensure efficient release management, testing, and deployment practices to deliver high-quality solutions at speed.
Monitor platform performance and delivery outcomes, driving continuous improvement and operational excellence.
License & Cost Management
Oversee Salesforce license allocation, ensuring optimal usage and cost-effectiveness across business units.
Regularly review license consumption, identify underutilized licenses, and recommend adjustments to maximize ROI.
Manage development budgets, track project costs, and ensure financial transparency in platform initiatives.
Collaborate with procurement and finance teams to negotiate vendor contracts and optimize licensing agreements.
Solution Design & Optimization
Translate business requirements into scalable Salesforce solutions that balance configuration and customization.
Oversee integrations with other enterprise systems, ensuring seamless data flow and process alignment.
Stay ahead of Salesforce releases and innovations, proactively introducing new features to enhance delivery efficiency.
Leadership & Collaboration
Collaborate with business stakeholders to define priorities, manage expectations, and deliver value-driven outcomes.
Act as the trusted advisor for Salesforce strategy, process optimization, and delivery excellence.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
7+ years of Salesforce experience, with at least 3 years in a leadership role.
Proven expertise in Salesforce architecture, administration, and development.
Strong knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).
Experience with integrations, APIs, and middleware tools (e.g., MuleSoft).
Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, Salesforce Certified Technical Architect) strongly preferred.
Excellent communication, stakeholder management, and leadership skills.
Key Competencies
Strategic thinker with strong business acumen.
Hands-on technical expertise combined with leadership ability.
Strong problem-solving and analytical skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for driving digital transformation and user adoption.
