Senior Recovery Agent responsible for negotiating with customers to resolve delinquent account balances and managing delinquencies from rolling to the next level. Demonstrates ability to apply consistency in work processes and execute all skip tracing resources to reach a decision maker.
Requirements
- Communicates in a clear, concise manner with customers
- Manages and deescalates conflict when speaking to a customer
- Applies industry knowledge and Fair Debt Collection Practices Act to make collection decisions
- Demonstrates ability to apply consistency in work processes
- Proficient use of multiple systems
- Executes and exhausts all skip tracing resources to reach a decision maker
- Appropriately applies all collection tools and payment options to resolve delinquency and minimize bad debt
Benefits
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
