United States onlyServiceMac is a new sub-servicing entity backed by leading practitioners of the mortgage servicing industry. The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities, guiding borrowers through delinquency resolution and home retention or liquidation options.
Requirements
- Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
- Perform outbound and inbound collection calls to resolve delinquent accounts.
- Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
- Maintain accurate and detailed records of all customer interactions and account activity.
- Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
Benefits
- Comprehensive benefits package
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
