HimalayasHimalayas logo
wexWE

Manager, Collections Risk + Debt Mitigation

WEX Inc. is a global commerce platform that simplifies the business of running a business by offering personalized technology solutions for employee benefits, mobility and fleet management, and corporate payments.

wex

Employee count: 5000+

Salary: 89k-99k USD

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

The Manager, Collections Risk + Debt Mitigation is a high-volume operational leader responsible for overseeing and optimizing the early-stage (low 'value at risk') collections teams across multiple lines of business. This critical role manages a large team of 45–50 FTEs and their direct leader reports, driving operational efficiency and scale.

Requirements

  • 4+ years of progressive management experience in risk and/or operational functions
  • Bachelor’s degree in Accounting, Finance or Business or the equivalent combination of education and work experience
  • Demonstrated knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics
  • Results driven, action oriented and self-motivated
  • Critical thinking, problem solving and decision-making skills
  • Negotiation and dispute resolution skills; ability to de-escalate tension in customer interactions and bring to appropriate resolution
  • Ability to be influential at all levels of the organization, leading stakeholders from various business units to agreement
  • Advanced knowledge of the Fair Debt Collection Practices Act (FDCPA) and regulatory requirements of a Bank
  • Strong understanding of invoicing, billing, customer statements and statement reconciliation processes
  • Broad and deep knowledge of WEX-utilized systems and business functions
  • Experience with the identification and execution of process improvement initiatives, using process improvement methodologies
  • Advanced interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams
  • Ability to effectively and calmly operate within a complex and changing environment

Benefits

  • Health, dental and vision insurances
  • Retirement savings plan
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance
  • Disability insurance
  • Tuition reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 89k-99k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About wex

Learn more about wex and their company culture.

View company profile

WEX Inc. is a global commerce platform that simplifies the business of running a business. Many of our customers face the challenge of managing complex operational processes due to the rapid pace of regulatory, economic, and societal change worldwide. They are often stretched thin and lack the in-house expertise to solve these intricate problems. This is why WEX offers personalized technology solutions designed to simplify employee benefits, mobility and fleet management, and accounts payable and receivables processes. From our origins as a pioneer in fleet card payments in 1983, we have expanded our scope to become a multi-channel provider of corporate payment solutions, helping businesses navigate these complexities and achieve greater efficiency.

Our customers in the fleet industry, for example, need robust tools to manage fuel and maintenance expenses, ensure driver safety, and optimize operations. WEX Fleet provides them with fuel cards, telematics, and data analytics to meet these needs. For businesses involved in travel, managing cross-border payments and streamlining back-end accounting can be a significant hurdle. WEX's travel and corporate solutions, including virtual payment solutions, help these clients automate processes, reduce costs, and gain better insights into their spending. Similarly, in the healthcare sector, employers and employees alike grapple with the administration of benefits and healthcare payments. WEX Health offers a cloud-based platform to simplify the management of Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and other benefit plans, making it easier for millions of consumers to manage their healthcare expenses. By embedding our solutions into our customers' workflows and leveraging our expertise in data and analytics, we empower them to make smarter decisions, reduce operating costs, and ultimately, reach their full potential.

Employee benefits

Learn about the employee benefits and perks provided at wex.

View benefits

Company equity

WEX offers company equity.

Life insurance

WEX offers life insurance.

Paid sick days

WEX provides paid sick days.

Sabbatical

WEX offers sabbatical leave.

View wex's employee benefits
Claim this profilewex logoWE

wex

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

101 remote jobs at wex

Explore the variety of open remote roles at wex, offering flexible work options across multiple disciplines and skill levels.

View all jobs at wex

Remote companies like wex

Find your next opportunity by exploring profiles of companies that are similar to wex. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan