The Manager, Collections Risk + Debt Mitigation is a high-volume operational leader responsible for overseeing and optimizing the early-stage (low 'value at risk') collections teams across multiple lines of business. This critical role manages a large team of 45–50 FTEs and their direct leader reports, driving operational efficiency and scale.
Requirements
- 4+ years of progressive management experience in risk and/or operational functions
- Bachelor’s degree in Accounting, Finance or Business or the equivalent combination of education and work experience
- Demonstrated knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics
- Results driven, action oriented and self-motivated
- Critical thinking, problem solving and decision-making skills
- Negotiation and dispute resolution skills; ability to de-escalate tension in customer interactions and bring to appropriate resolution
- Ability to be influential at all levels of the organization, leading stakeholders from various business units to agreement
- Advanced knowledge of the Fair Debt Collection Practices Act (FDCPA) and regulatory requirements of a Bank
- Strong understanding of invoicing, billing, customer statements and statement reconciliation processes
- Broad and deep knowledge of WEX-utilized systems and business functions
- Experience with the identification and execution of process improvement initiatives, using process improvement methodologies
- Advanced interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams
- Ability to effectively and calmly operate within a complex and changing environment
Benefits
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
