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Client Support Specialist

WEX Inc. is a global commerce platform that simplifies the business of running a business by offering personalized technology solutions for employee benefits, mobility and fleet management, and corporate payments.

wex

Employee count: 5000+

Salary: 44k-56k USD

United States only

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Client Service Associate (Level 1)


About the Team/Role:
The Client Service Associate will oversee client accounts with guidance and oversight from Sr./Strategic/Principal Client Service Manager. The Client Service Associate will be engaged from implementation to ongoing administration and will assist the Sr./Strategic/Principal Client Service Manager in facilitating all aspects of the project management process as well as being the liaison between the internal team and client contacts.
The Client Service Associate will work with the internal client facing team members to effectively and efficiently drive client work brought to the team They will work with internal team members for oversight on audits, advanced technical member issues and vendor questions/issues.

How you’ll make an impact
● Assist and partner with the Sr./Strategic/Principal Client Service Manager to support client accounts.
● Work with Sr./Strategic/Principal Client Service Manager in almost every facet as it pertains to the implementation, transition, and ongoing services.
● Work on problems of limited scope, following standard practices and procedures to analyze situations or data and identify readily obtainable solutions.
● Work is periodically reviewed against defined procedures or established precedents; typically receive general guidance on routine tasks and new assignments.
● Proactively communicate status and progress of account work and issues to internal and external stakeholders.
● Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates. If deliverables are at risk, escalate to client delivery manager or leadership appropriately.
● Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards.
● Keep clients (when appropriate), other team members and supervisor informed of progress, issues and risks for client work and task management.
● Work with Sr./Strategic/Principal Client Service Manager and other management team members to identify training issues and suggest process improvements to streamline customer service efficiency.
● Interface via email, virtual meetings and phone exchanges with clients in a professional and accurate manner.
● Complete projects successfully with strict deadlines while under pressure.
● Oversee and respond to client email distribution inboxes, questions and issues with internal team members.
● Provide detailed internal and external communication to successfully document instruction and process.

Experience you’ll bring
● Minimum 1-3 years experience in the healthcare industry
● Bachelor's degree or related field experience
● Proven experience supporting client relationships and delivering exceptional service ● Excellent verbal and written communication skills across technical and business audiences
● Demonstrated ability to deeply understand client business needs and translate them into strategic service plans
● Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement
  • Experience coordinating cross-functional teams to drive results and maintain seamless client delivery ● Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $21.00 - $27.00

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 44k-56k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About wex

Learn more about wex and their company culture.

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WEX Inc. is a global commerce platform that simplifies the business of running a business. Many of our customers face the challenge of managing complex operational processes due to the rapid pace of regulatory, economic, and societal change worldwide. They are often stretched thin and lack the in-house expertise to solve these intricate problems. This is why WEX offers personalized technology solutions designed to simplify employee benefits, mobility and fleet management, and accounts payable and receivables processes. From our origins as a pioneer in fleet card payments in 1983, we have expanded our scope to become a multi-channel provider of corporate payment solutions, helping businesses navigate these complexities and achieve greater efficiency.

Our customers in the fleet industry, for example, need robust tools to manage fuel and maintenance expenses, ensure driver safety, and optimize operations. WEX Fleet provides them with fuel cards, telematics, and data analytics to meet these needs. For businesses involved in travel, managing cross-border payments and streamlining back-end accounting can be a significant hurdle. WEX's travel and corporate solutions, including virtual payment solutions, help these clients automate processes, reduce costs, and gain better insights into their spending. Similarly, in the healthcare sector, employers and employees alike grapple with the administration of benefits and healthcare payments. WEX Health offers a cloud-based platform to simplify the management of Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and other benefit plans, making it easier for millions of consumers to manage their healthcare expenses. By embedding our solutions into our customers' workflows and leveraging our expertise in data and analytics, we empower them to make smarter decisions, reduce operating costs, and ultimately, reach their full potential.

Employee benefits

Learn about the employee benefits and perks provided at wex.

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Company equity

WEX offers company equity.

Life insurance

WEX offers life insurance.

Paid sick days

WEX provides paid sick days.

Sabbatical

WEX offers sabbatical leave.

View wex's employee benefits
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wex

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wex hiring Client Support Specialist • Remote (Work from Home) | Himalayas