About the Team/Role
As an Account Services Manager 3, you will be responsible for overseeing and planning enterprise-level support and service activities for a specific client or group of clients. You will ensure that the highest quality service is delivered while maintaining operational efficiency within established program and delivery standards. By building strong client relationships and understanding their unique business needs, you will identify opportunities to enhance service delivery, reduce downtime, and optimize support costs.
How you'll make an impact
Client Relationship Management: Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.
Service Planning and Delivery: Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.
Problem Resolution: Coordinate the resolution of service incidents and escalate technical issues as needed.
Business Development: Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.
Performance Management: Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.
Experience you'll bring
5 years of Client/ Account Management Experience.
Proven experience in managing enterprise-level support and service operations.
Strong client relationship management skills.
In-depth knowledge of our products and services.
Excellent communication and problem-solving abilities.
Ability to work effectively in a fast-paced, dynamic environment.
Extensive knowledge of the Affordable Care Act (ACA), including employer obligations for maintaining compliance
