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wexWE

ACA Client Manager 3

WEX Inc. is a global commerce platform that simplifies the business of running a business by offering personalized technology solutions for employee benefits, mobility and fleet management, and corporate payments.

wex

Employee count: 5000+

Salary: 72k-95k USD

United States only

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About the Team/Role

As an Account Services Manager 3, you will be responsible for overseeing and planning enterprise-level support and service activities for a specific client or group of clients. You will ensure that the highest quality service is delivered while maintaining operational efficiency within established program and delivery standards. By building strong client relationships and understanding their unique business needs, you will identify opportunities to enhance service delivery, reduce downtime, and optimize support costs.

How you'll make an impact

  • Client Relationship Management: Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.

  • Service Planning and Delivery: Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.

  • Problem Resolution: Coordinate the resolution of service incidents and escalate technical issues as needed.

  • Business Development: Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.

  • Performance Management: Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.

Experience you'll bring

  • ​5 years of Client/ Account Management Experience.

  • Proven experience in managing enterprise-level support and service operations.

  • Strong client relationship management skills.

  • In-depth knowledge of our products and services.

  • Excellent communication and problem-solving abilities.

  • Ability to work effectively in a fast-paced, dynamic environment.

  • Extensive knowledge of the Affordable Care Act (ACA), including employer obligations for maintaining compliance

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $72,000.00 - $95,000.00

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Salary

Salary: 72k-95k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About wex

Learn more about wex and their company culture.

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WEX Inc. is a global commerce platform that simplifies the business of running a business. Many of our customers face the challenge of managing complex operational processes due to the rapid pace of regulatory, economic, and societal change worldwide. They are often stretched thin and lack the in-house expertise to solve these intricate problems. This is why WEX offers personalized technology solutions designed to simplify employee benefits, mobility and fleet management, and accounts payable and receivables processes. From our origins as a pioneer in fleet card payments in 1983, we have expanded our scope to become a multi-channel provider of corporate payment solutions, helping businesses navigate these complexities and achieve greater efficiency.

Our customers in the fleet industry, for example, need robust tools to manage fuel and maintenance expenses, ensure driver safety, and optimize operations. WEX Fleet provides them with fuel cards, telematics, and data analytics to meet these needs. For businesses involved in travel, managing cross-border payments and streamlining back-end accounting can be a significant hurdle. WEX's travel and corporate solutions, including virtual payment solutions, help these clients automate processes, reduce costs, and gain better insights into their spending. Similarly, in the healthcare sector, employers and employees alike grapple with the administration of benefits and healthcare payments. WEX Health offers a cloud-based platform to simplify the management of Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and other benefit plans, making it easier for millions of consumers to manage their healthcare expenses. By embedding our solutions into our customers' workflows and leveraging our expertise in data and analytics, we empower them to make smarter decisions, reduce operating costs, and ultimately, reach their full potential.

Employee benefits

Learn about the employee benefits and perks provided at wex.

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Company equity

WEX offers company equity.

Life insurance

WEX offers life insurance.

Paid sick days

WEX provides paid sick days.

Sabbatical

WEX offers sabbatical leave.

View wex's employee benefits
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wex

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wex hiring ACA Client Manager 3 • Remote (Work from Home) | Himalayas