United States onlyAt West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
The senior-level business development leader will drive growth in our contract manufacturing business, with a focus on combination products, across the Northeast and East Coast. While this role sits in the Contract Manufacturing Operating Unit, it is backed by a multi-billion-dollar global enterprise with deep, established relationships in the pharmaceutical industry.
You will operate as a senior individual contributor and strategic leader- owning key customer relationships, influencing deal structure, and shaping our long-term growth trajectory.
This is a highly visible role for a commercially driven leader who thrives at the intersection of strategy, relationship building, and execution. You will take ownership of growth while working in close partnership with cross-functional and executive teams. This role is designed for someone who knows how to lead collaboratively- aligning technical, operational, and commercial stakeholders to win and execute complex-combination product programs.
Essential Duties and Responsibilities
Strategic Growth & Market Expansion
- Own and execute a business development strategy aligned with the company’s growth objective.
- Drive new customer acquisition with a strong emphasis on combination products and value add device programs.
- Identify, qualify, and pursue high-value opportunities that align with our manufacturing and technical capabilities
- Develop multi-year account strategies that convert initial wins into long-term partnerships.
Customer Acquisition and Deal Leadership
- Responsible for prospecting and lead development, monitoring sales and funnel performance. Support customer facing teams in customer interactions throughout the buying journey including sales calls, presentations, post-sales support & problem solving to deliver on revenue and growth targets.
- Service as the senior commercial lead for prospective customers- from first engagement through contract execution.
- Lead complex sales cycles, involving engineering, regulatory, quality, and operations stakeholders.
- Position the company as a strategic partner, not a commodity supplier.
- Negotiate commercial terms in alignment with margin, risk, and capacity objectives.
Cross-Functional Leadership
- Partner closely with Operations, Engineering, Quality, Regulatory, and Program Management to win and launch programs.
- Translate customer needs into clear internal requirements to support accurate quoting and communication.
- Support capacity planning and growth initiatives.
Pipeline and Performance Management
- Build and maintain a robust, high-quality pipeline capable of supporting growth targets.
- Provide accurate forecasting, opportunity tracking, and market intelligence to senior leadership.
- Continuously assess Voice of the Customer (VOC), market trends, competitive dynamics, and customer needs within the combination product space to ensure West capabilities captures market needs.
- Establish Business Development Programs including early adopter customers, target service levels, and Customer Development Agreements.
- Define areas of growth and content, need to tap into new applications where the customer expertise and resources can be leveraged to expand usage. Drive programs to execution.
Education
- Bachelor's Degree required in Business, Marketing, Finance, Science/Technical or related degree required.
- Master's Degree, MBA preferred.
Work Experience
- Minimum 10 years of experience required.
- Background that includes a good technical understanding and knowledge of Combination programs, medical device qualifications, primary packaging, regulatory requirements and/or program management preferred.
Preferred Knowledge, Skills and Abilities
- Excellent communication/negotiation skills and strong customer focus.
- Self-starter, highly motivated and ability to work independent with little or no daily supervision.
- Background includes a good technical understanding and knowledge of Combination products, medical device qualification, primary packaging, Regulatory requirements and Program Management.
- Ability to prioritize and deliver high quality, accurate work within the required timeline.
- Formulation and implementation of strategic direction.
- Team player actively contributing to positive team spirit.
- Excellent verbal and written communication skills.
- Excellent customer and partner relationship management skills.
- Support and contribute to Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety and quality policy at all times
Travel Requirements
Physical Requirements
Additional Requirements
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
- Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities.
- Position operates in a professional office environment. May stand or sit for extended periods of time.
- Read and interpret data, information and documents.
- Must maintain the ability to work well with others in a variety of situations.
- Must be able to multi-task, work under time constraints, problem solve, and prioritize.
- Ability to make independent and sound judgments.
- Observe and interpret situations, analyze and solve problems.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.
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