VP, Product

Who We Are

WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com.

Lead the Future of AI in Healthcare

WestCX is looking for a VP, Product to shape the next generation of AI-driven healthcare software and orchestration platforms. This is a rare opportunity to lead at the intersection of product strategy, commercial impact, and AI innovation — bringing intelligent, enterprise-grade solutions to a complex and highly regulated industry.

As a senior executive and member of the C-Suite, you will define the product vision, guide portfolio strategy, and help build the operating model that enables WestCX to move faster, think bigger, and deliver more value to customers. You’ll be responsible for ensuring our products not only keep pace with AI innovation, but set the standard for how AI is applied safely, responsibly, and effectively in healthcare.

This role is ideal for a product leader who combines strategic vision, technical fluency, and commercial instinct — someone who knows how to turn emerging technology into differentiated products, measurable outcomes, and lasting business value.

What You’ll Build and Lead

• Own the long-term product vision for WestCX’s AI-native platform portfolio and translate enterprise strategy into a focused, actionable roadmap.
• Partner with executive leadership to shape business priorities and ensure product strategy drives growth, customer value, and market differentiation.
• Lead full product-line P&L ownership, including revenue growth, margin improvement, pricing and packaging, investment decisions, and commercial business cases.
• Drive discovery, prototyping, and delivery of AI/ML capabilities across agentic workflows, LLM-based products, and predictive solutions for clinical and operational use cases.
• Use modern Generative AI tools, including Claude Code and similar frameworks, to accelerate prototyping, feature development, requirements translation, and execution.
• Help architect and scale AI-driven systems using orchestration and agentic frameworks such as Lang Chain, Lang Graph, Crew AI, n8n, or similar technologies.
• Work across Engineering, Data Science, Clinical, Security, Operations, Commercial, and Go-to-Market teams to bring products to market with speed, quality, and precision.
• Establish an AI-native product operating model that improves velocity while upholding enterprise standards for quality, privacy, security, and compliance.
• Partner with legal, privacy, security, and compliance teams to ensure responsible AI deployment in regulated healthcare environments.
• Champion test-driven AI engineering practices, including evaluation frameworks, observability, modular architecture, and release discipline.
• Build and mentor a high-performing product organization, developing talent across Product Management, Design, Analytics, and AI-native roles.
• Maintain deep insight into healthcare workflows, customer needs, market trends, and regulatory shifts to inform roadmap, strategy, and differentiation.

Why WestCX, Why This Role

This is not a conventional product leadership role. It is an opportunity to help define how AI is built, governed, and scaled in healthcare — with direct influence on product innovation, commercial results, and company strategy.

At WestCX, product leadership is expected to be hands-on, forward-looking, and deeply connected to both customer outcomes and business performance. You will not only set direction, but also help create the frameworks, tools, and culture that enable the broader organization to move faster and smarter.

If you are energized by the opportunity to shape a category-defining product portfolio, modernize how AI products are delivered, and build a team that combines speed with rigor, this is the role for you.

What You Bring

• 8+ years of product leadership experience in high-growth B2B SaaS or AI-enabled enterprise environments.
• Proven ownership of, or strong influence over, product-line P&L including revenue growth, pricing and packaging, margin improvement, and portfolio investment decisions.
• Deep experience with AI/ML and Generative AI, including hands-on leadership of LLM-based product capabilities.
• Practical fluency with modern GenAI development tools such as Claude Code and similar frameworks, and a track record of using them to accelerate iteration and delivery.
• Strong technical depth and the ability to partner effectively with engineering and data science teams on RAG systems, agentic orchestration, evaluation pipelines, model risk management, secure architecture, and modular system design.
• Experience working with or productizing orchestration frameworks such as Lang Chain, Lang Graph, Crew AI, n8n, or similar technologies.
• A disciplined approach to AI quality, including testing, observability, security, and release governance in enterprise environments.
• A strong record of building high-performing teams, leading cross-functional change, and operating effectively in fast-paced environments.
• Exceptional communication, executive presence, and decision-making skills.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required; MBA or advanced degree preferred.

Why Join Us:

If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI.

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.