United States onlyStrategic Enterprise Account Executive – (Healthcare Payer)
Who We Are
WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries—so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands—Mosaicx and Televox—WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication.
Learn more at www.westcx.com.
The Opportunity
WestCX is seeking a Strategic Enterprise Account Executive to own, retain, and grow a flagship Payer account, one of the most visible and high-impact Payer relationships in our portfolio. This role carries full responsibility for expanding WestCX’s footprint within the client across Medicaid, Medicare, and Commercial lines of business.
You will operate as a trusted executive partner to Aetna stakeholders, navigating complex payer environments, shaping multi-year expansion strategies, and driving measurable business outcomes through conversational AI, IVR/IVA, and omnichannel engagement solutions.
The right candidate brings prior experience selling into national healthcare payers, understands payer decision-making dynamics, and thrives in long-cycle, high-stakes enterprise sales motions.
What You’ll Do
Strategic Account Ownership & Growth
- Serve as the single-threaded sales owner for the account, responsible for renewals, expansions, and long-term account strategy.
- Identify and execute expansion opportunities across Medicaid, Medicare, and Commercial lines of business.
- Build and maintain executive relationships across operations, technology, CX, and business leadership within the account.
Enterprise Solution Selling
- Partner closely with Solutions Engineering, Customer Success, Product, and Executive Leadership to design, position, and close complex enterprise solutions.
- Lead discovery, use-case development, ROI modeling, and executive-level value articulation.
- Translate WestCX’s conversational AI, IVR/IVA, SMS/RCS, and orchestration capabilities into clear, outcome-driven business value aligned to payer KPIs (containment, deflection, cost-to-serve, member/provider experience).
Executive Engagement & Deal Leadership
- Navigate long, multi-stakeholder buying cycles with confidence and structure.
- Drive alignment from frontline operators to C-suite sponsors.
- Lead contract negotiations, commercial structuring, forecasting, and internal deal governance.
Forecasting & Internal Leadership
- Own pipeline, forecasting, and account planning in Salesforce with precision and accountability.
- Act as the voice of the customer internally, influencing roadmap priorities and go-to-market strategy based on account insights.
Why This Role Is Different
A Career-Defining Strategic Account
- This account represents significant untapped whitespace, making this one of the most important growth accounts at WestCX.
Operate at the Intersection of AI, CX, and Healthcare
- You’ll sell advanced conversational AI solutions into one of the most regulated and complex environments in healthcare—where outcomes, compliance, and trust matter.
True Enterprise Selling
- This role requires strategic thinking, executive presence, and the ability to orchestrate internal and external stakeholders to drive multi-million-dollar outcomes.
What You Bring
Required
- 5+ years of quota-carrying enterprise sales experience in the contact center, IVR/IVA, conversational AI, or CX technology space
- Proven success selling into large healthcare payers or highly regulated enterprises
- Track record of consistently meeting or exceeding $1M+ annual quotas
- Deep understanding of enterprise buying cycles, executive selling, and complex deal navigation
- Experience using Salesforce for forecasting, pipeline, and account management
- Bachelor’s degree or equivalent experience
- Willingness to travel to customers as needed (25–30%)
Strongly Preferred
- Healthcare payer domain expertise (Medicaid, Medicare, Commercial)
- Experience selling conversational AI, IVR/IVA, omnichannel messaging, or SaaS platforms
Why Join WestCX
If you’re passionate about driving innovation in healthcare, building executive-level partnerships, and owning a truly strategic enterprise account, this role offers the opportunity to make a visible and lasting impact. At WestCX, you’ll help shape the future of conversational AI while advancing your career at the highest levels of enterprise sales.
Benefits
In addition to competitive compensation, WestCX offers a comprehensive benefits program, including:
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off (vacation, holidays, sick time)
- 401(k) with company match up to 6% after one year
- Tuition reimbursement and in-house learning platform
- Service awards and more
WestCX is committed to building a diverse and inclusive workforce and is proud to be an equal opportunity employer.
