United States onlyWho We Are
WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com.
The Opportunity
We arelooking for a strategic and entrepreneurial partner leader to build and scale our enterprise partner ecosystem. In this role, you will develop relationships with leading global system integrators, CX consultancies, and contact center transformation firms to drive enterprise adoption of our AI platform. You will play a critical role in positioning our technology as a key component of modern contact center and enterprise automation strategies while creating scalable partner-driven revenue channels.
What You'll Do
Build and grow a global ecosystem of strategic partners including system integrators, CX consultancies, and contact center transformation firms, developing repeatable engagement models for enablement, certification, and co-selling.
Establish and execute joint go-to-market strategies with partners across key industries such as healthcare, financial services, retail, and enterprise services.
Drive enterprise revenue through partner-sourced and partner-influenced opportunities by working closely with direct sales teams on co-selling motions, partner-led implementations, and joint account planning.
Generate pipeline through partner roadshows, industry events, and coordinated go-to-market activities with strategic partners.
Develop and deepen alliances with leading CX and CCaaS ecosystem providers including Genesys, NICE, Five9, Amazon Web Services, and Salesforce, positioning our platform as a strategic component of contact center modernization and enterprise automation initiatives.
Build relationships with global and regional consulting firms such as Accenture, Deloitte, Cognizant, Infosys, and Tata Consultancy Services and embed our platform within their AI, CX transformation, and digital operations practices.
Collaborate with partner architects and technical leaders to integrate our platform into complex enterprise environments and enable partners to build implementation services and industry solutions around it.
Establish relationships with partner executives, practice leaders, and solution architects while representing the company at industry events, partner summits, and strategic customer engagements.
Why This Role is Different
This role sits at the center of enterprise AI adoption and partner-driven growth. Rather than managing a traditional reseller channel, you will shape strategic alliances that influence large-scale contact center modernization and digital transformation initiatives. You will work directly with some of the world’s most influential consulting firms and technology platforms while helping embed our AI capabilities into complex enterprise environments. This is an opportunity to build a partner ecosystem that can become a major driver of enterprise revenue and long-term platform adoption.
What You’ll Bring
7+ years of experience in enterprise software sales, alliances, or channel leadership.
Proven track record of building enterprise channel partnerships that generate measurable revenue.
Experience working with system integrators and consulting partners in complex enterprise environments.
Demonstrated success influencing or closing multi-million-dollar enterprise deals through partner ecosystems.
Deep familiarity with contact center technologies, CX platforms, or enterprise automation solutions.
Strong understanding of conversational AI, automation platforms, contact center technologies, API-based integrations, cloud platforms, and enterprise architecture.
Ability to engage credibly with enterprise architects, CTOs, CIOs, digital transformation leaders, and contact center modernization teams.
Experience partnering within AI, conversational AI, CCaaS, or workflow automation platforms is strongly preferred.
Background in healthcare, financial services, or other regulated industries is a plus.
Experience launching or scaling a partner ecosystem within a high-growth technology company is highly valued.
Why Join Us:
If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI.
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
- Medical, dental, vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off including vacation, holiday and sick time
- 401(k) retirement plan with company match up to 6% after one year
- Tuition reimbursement & in house learning platform
- Service awards. . . and much more
Apply today and be a part of Innovative Technology!
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.
