West

West, operating as West Technology Group, LLC, is an innovative cloud-based global technology partner that connects people and organizations at the right time and in the right ways. The company transforms information into insight, making mission-critical connections more relevant, engaging, and actionable.

As part of West's commitment to investing in category-leading platforms, the company introduced WestCX as its technology and innovation engine. WestCX serves as the driving force behind two distinct go-to-market brands: Mosaicx and TeleVox. Mosaicx is a leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging cutting-edge conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions. TeleVox has partnered with healthcare and pharmacy organizations for over 30 years, providing communication solutions that improve patient engagement and care delivery through intelligent outreach and automation. Together, these brands deliver AI-driven, omnichannel solutions that automate interactions and optimize engagements across complex, regulated industries.