Webafrica hiring OF Contacts Agent - ISP - (12 Month Fixed Contract-Fully Remote) • Remote (Work from Home) | Himalayas
WebafricaWE

OF Contacts Agent - ISP - (12 Month Fixed Contract-Fully Remote)

Webafrica is one of South Africa's largest privately owned Internet Service Providers (ISPs), offering Fibre, Fixed LTE, and VoIP services to homes and businesses across the country. Founded in 1997, they aim to provide fast, affordable, and reliable internet connections.

Webafrica

Employee count: 501-1000

South Africa only

REQUIREMENTS

Minimum Requirements

  • Grade 12
  • At least 2-3 years' experience in a Customer Service/Call Centre environment
  • Strong customer service skills
  • Strong telephone etiquette
  • MS Office (Excel, Word and Outlook) experience will be advantageous

Ideal requirements

  • ISP experience will be advantageous
  • Being tech savvy is not a must, but it will definitely be an advantage

Key Competencies

  • Excellent verbal and written communication skills (English)
  • Customer focused
  • Attention to detail
  • Ability to work under pressure & manage several priorities at a time
  • Good communicator
  • Being courteous and professional at all times
  • Ability to up-skill and learn independently
  • Ability to work independently and in a team

Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us within two weeks of the application deadline, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.

Requirements

Tools of trade provided:

  • Laptop
  • Headset
  • This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

South Africa +/- 0 hours

About Webafrica

Learn more about Webafrica and their company culture.

View company profile

At Webafrica, our culture is one that fosters development and requires hard work. Our employees face new and exciting challenges each day, all the while we ensure that the working environment remains enjoyable and fun. You will find fulfilment in an environment where we work, learn and continuously grow together. Becoming a Webafrican is not just about getting a job; it is the start of building your career within your field. Joining our ranks means entering into a fast-paced environment where growth and development are not only encouraged but are what we strive for. Webafrica has grown substantially and continues to grow even faster, meaning great opportunities for Webafricans that are involved and willing to work and grow with the company. This is a company for the optimistic character that can identify a good opportunity when they see one.

Founded in 1997, we're ancient in internet years! We've been around the block and we're here to stay. We're not a fancy 'start-up', and we focus on what we're best at: getting all South Africans online with increasingly fast internet and giving them a great experience. We were born in Cape Town and in 2016, we also opened a Joburg office. We are now at the forefront of the working-from-home business model as we were the first ISP in the country to move fully remote in May 2022. We aim to provide an upbeat and motivational virtual working environment that is as productive and vibrant as it is friendly and informal. We believe in going the extra mile for our customers, providing excellent year-round support and striving for 99% up-time on all our services. This dedication is why we are close to achieving our goal of becoming South Africa's best-loved and most trusted ISP. We trust our staff to work to the best of their abilities while working from anywhere they choose, with a promise that Webafricans' wellbeing is always front of mind. We've even launched wellness campaigns with online workshops and free access to therapists.

Employee benefits

Learn about the employee benefits and perks provided at Webafrica.

View benefits

Referral Commission

Referral commission.

Team Outings and Fun Activities

Team outings and regular fun activities.

Daily Breakfast

Daily breakfast and a R500 lunch allowance (cash component). Staff breakfast daily in our canteen.

Flexible Hours

Flexible [core] hours. Our daily working hours fall between 08h00 and 17h00 with 1 hour for lunch, but we're flexible.

View Webafrica's employee benefits
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Webafrica

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