Senior Product Manager - Customer Lifecycle Management

Weave is a product-led company with tight product-market fit and an amazing customer-focused culture. The Product Team at Weave operates in a development model where each product manager is expected to lead their team through the different stages of product development: Think It, Build It, Ship It, and Tweak It. We strive for high autonomy and high alignment through clear goals, OKRs and tight collaboration with engineering, support, product marketing, sales and customer success.

In this role, the Senior Product Manager will partner with an engineering team in India to build and evolve our Customer Lifecycle Management Platform. The goal is to streamline the entire customer journey — from onboarding and activation to training, purchases, and billing — using AI-driven workflows. The focus is on helping both new and existing Weave customers reach value faster, with fewer manual steps.

• This role is based in India with flexibility for remote work anywhere in the country.

• You will report to the Director of Product based in the United States and collaborate daily with cross-functional teams in both India and the United States.

• Plan on a four-hour overlap with US Mountain Time (approximately 7:30 pm – 11:30 pm IST).

What You Will Own

• Define and evangelize the vision and roadmap for the Customer Lifecycle Platform across onboarding, activation, training, purchases, and billing

• Lead discovery with customers and cross-functional partners to validate problems and solutions at every stage of the lifecycle

• Partner with engineering to design modular, scalable systems that automate setup and maintenance while remaining flexible for future expansion

• Ship intuitive, personalized experiences that turn complex configuration into self-serve simplicity and accelerate time to value

• Instrument the platform to measure adoption, retention, and expansion. Use data to drive prioritization, experimentation, and ongoing optimization

• Collaborate with Go-to-Market teams to ensure launches land cleanly and the story resonates with prospects and existing customers

• Champion a culture of continuous learning, rapid iteration, and outcome-based planning across distributed teams in the US and India

What You Will Need to Accomplish the Job

• 5+ years of product management experience in SaaS

• Proven ability to translate customer problems into clear product strategy and shipped solutions that drive measurable business impact

• Comfortable balancing delivery speed with long-term scalability and technical integrity

• Strong user experience instincts and a track record of simplifying complex workflows

• Data-literate. Skilled at designing experiments, analyzing results, and taking decisive action based on evidence

• Clear, concise communicator who can engage engineers, designers, and executives on both technical details and strategic narratives

• Familiarity with Agile development and outcome-driven product planning

• Able to work effectively across time zones and cultures. Excellent written and verbal communication skills

What Will Make Us Love You

• Led large-scale onboarding initiatives for SaaS platforms that normally require heavy manual setup, streamlining them into efficient, self-serve experiences.

• Hands-on experience with AI-powered guidance, agentic workflows, or autonomous setup agents

• Domain knowledge in SMB healthcare or operations tools for small businesses

• Systems thinker who thrives on turning ambiguous problems into elegant, extensible architectures

• Demonstrated ability to elevate team practices by bringing clarity, structure, and a focus on outcomes

• Passion for accessible, inclusive design and a sharp eye for detail

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.