30/60/90 Onboarding Plan
- 30 Days: Basic introductions to key WatchGuard personnel, get acquainted with WatchGuard’s CRM for activity logging, participate in scheduled team calls, start shadowing colleagues on partner/customer calls
- 60 Days: Complete initial lab setup, begin to take over direct technical requests from Service Providers
- 90 Days: Start travelling with sales team for introductory partner meetings
Position Responsibilities
- Identify, develop and expand technical relationships with key Service Provider partners
- Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical trainings
- Identify, develop and expand technical relationships with key partners around the world
- Assist account managers with pre-sales and post-sales support
- Assist in increasing Service Provider adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technical trainings, etc.)
- Drive coordination of inter-departmental technical resources as needed to close prospective opportunities
- Escalate and resolve partner and customer issues when appropriate
- Assist evaluation customers with the setup and configuration of all WatchGuard products including Orion
- Identify and report on competitive trends (products, promotions, etc.)
- Create technical content to present to various audiences including end users and partners
Skills and Qualifications
- Comfortable working with Business and Technical staff at partners in both English and Spanish language
- WatchGuard product knowledge or key competitor knowledge
- Endpoint security background
- Threat hunting background is a plus
- Knowledge about threat intelligence and related platforms
- Ability to read/write python scripts.
- Familiarity with SQL syntax and ability to write standard queries.
- Ability to build up and maintain a lab environment on virtual infrastructure (VMWare, KVM, Hyper-V) to run demos, Proof of Concepts, or any other test.
- Advanced administration on Windows OS, Linux and macOS (a plus).
- Prior experience with some SOC components and their related functions: SIEMs, SOARs, IDSs/IPS, Firewalls, and Endpoint Detection & Response
- Effective written and verbal communication, listening, negotiation and presentation skills
- Ability to balance competing priorities
- Ability to self-manage and work remotely
Experience:
- 5+ years pre-sales technical experience
- Minimum medium-grade professional training in IT related field or an equivalent combination of education and experience