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Wallarm Inc.WI

Technical Support Engineer

Wallarm Inc. provides an AI-powered API security platform offering real-time threat detection and protection for web applications, microservices, and APIs across cloud-native environments.

Wallarm Inc.

Employee count: 51-200

United States only

Wallarm is a rapidly growing company seeking a Technical Support Engineer to provide expert-level support to customers and partners. The role involves managing user support, contributing to product improvement, and maintaining technical documentation. Wallarm is focused on a unified platform providing security solutions across APIs, protecting against modern threats, and scaling to a global, remote-first team.

Requirements

  • 3+ years of expertise in Customer Support and User Support positions
  • Knowledge and practical skills in installing and configuring Linux operating systems (CentOS, Ubuntu, Debian)
  • Ability to configure network settings and Linux OS routing
  • Experience with Docker
  • Understanding of network and web application information security
  • Knowledge of Nginx and the HTTP protocol
  • Understanding of the seven-layer OSI model
  • Scripting skills in Bash, Perl, or Python
  • Experience with Cloud environment

Benefits

  • Competitive salary
  • Paid days off
  • Medical insurance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Wallarm Inc.

Learn more about Wallarm Inc. and their company culture.

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Wallarm Inc. delivers advanced API security solutions designed to protect modern web applications, microservices, and APIs operating in cloud-native environments. The company's platform provides comprehensive, real-time protection against a wide spectrum of cyber threats, including the OWASP Top 10, zero-day attacks, account takeover (ATO), malicious bots, and application abuse. Wallarm's core technology leverages artificial intelligence and machine learning to automatically discover all API endpoints, assess risks, detect anomalous behavior, and block malicious traffic with high accuracy and minimal false positives. This AI-driven approach enables the platform to generate application-specific security rules dynamically, adapting to evolving threat landscapes and application changes without requiring manual intervention.

Founded with a vision to address the escalating security challenges posed by the proliferation of APIs, Wallarm offers a unified platform that integrates API discovery, real-time threat prevention, and automated security testing. This allows security and DevOps teams to embed security throughout the application lifecycle, from development to production. The platform supports diverse deployment options, including inline, out-of-band, and as a cloud-native WAAP (Web Application and API Protection) service, catering to various infrastructure needs across public, private, and hybrid cloud environments. Wallarm is trusted by numerous enterprises, including Fortune 500 companies and high-growth startups, to secure their critical digital assets and ensure the integrity of their API-driven services. The company emphasizes continuous innovation in API security, contributing to the cybersecurity community through research and open-source projects, and aims to provide the fastest, easiest, and most effective way to stop API attacks.

Employee benefits

Learn about the employee benefits and perks provided at Wallarm Inc..

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Flexible working hours

Supports work-life balance.

Paid medicine

Allocated budget including psychologists.

Workplace equipment budget

Allocated budget for workplace equipment.

Competitive salary and bonuses

Offered as part of the compensation package.

View Wallarm Inc.'s employee benefits
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Wallarm Inc.

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Wallarm Inc. hiring Technical Support Engineer • Remote (Work from Home) | Himalayas