Field Service Engineer

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will be working with our field service team who are expertise to ensure on-site work are performed according to agreed procedures, safely, on time and within budget and to the satisfaction of the customer. To perform the tasks successfully, you will be in close contact with Engineering team to ensure feedback from the field is provided to back-office teams so as ensure the successful commissioning of the system.

How will you make a difference?

As a member of the field service team, you will be responsible to manage a team of technicians and supervisors, and provide technical and operational solutions, including but not limited to technician training expertise on Installation & Commissioning works, and sound technical answer to MTRC enquiries.

What will your typical day look like?

• On-site validation of design, method statement, Testing & Commissioning (T&C) and provide constructive feedback to engineering team

• Supervision of on-site Supervisors works and ensure that they can work autonomously after first installation and T&C

• Act as the main contact between on-site team, and project team (including Engineers from Sister company, customer, Project Manager) to resolve technical issues from site, and execute site activities

• Manage work schedule and report site progress to ensure project progress achieve Project Manager's Project Plan

• Ensure site readiness by collaborating internally (Engineering, Site Supervisors, Field Service Technicians) and externally (Subcontractor, contract workers, etc)

• Work closely with Registered Safety Officer and Site Supervisors to ensure site work safety are met

• Provide on-site troubleshooting and feedback to project team

• Enforce Safety based on internal, customer and ISO standard

• Manage Site Works execution (preparation, delivery, Installation, T&C, remedial work, warranty, services), including daily organization and contingency plans, while ensure to respect of agreed/approved work procedure and manuals

• Manage Subcontractors involved in preparation, delivery, Installation and or T&C activities.

• Schedule works and resources according to projects planning and requirements and feedback to Project Manager.

• Prepare planning as well as progress / field services reports as required by customer/manager

• Complete ad hoc assignments from Field Service and Operations Manager and Project Manager

• Provide technical and operational solution to Field Service and Operations Manager and project team for day-to-day task.

What do we want to know about you?

• Degree holder in E&M Engineering or other discipline. Candidate with higher qualification and experience may consider to be Senior Field Service Engineer.

• At least 5 years or above working experience in senior site supervision position, in areas of railway, building or other infrastructure service and maintenance. Experience in working with MTRC is an advantage;

• Strong managerial and people management skill. Able to steer the team to perform. Experience in leading a team with more than 10 people is a plus

• Previous customer service / customer relation experience with be an advantage

• Written and spoken Cantonese, English and Mandarin is a MUST.

• Holder of Hong Kong Driver License class 1 and 2 is an advantage.

• Sound communication and interpersonal skills, able to deal with all levels of personnel.

• Able to pick up different product lines knowledge & transfer to service team member.

• Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.

• Experience in Occupational Health and Safety and ISO standard is a definite advantage.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.