Senior Product Manager - Voice

Senior Product Manager - Numbers

Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

Why this role matters

The significance of this role stems from the critical necessity of phone numbers for optimal utilization of our services. The Numbers service constitutes an indispensable component of our product suite, offering customers the ability to either rent, purchase, or port numbers. Additionally, our numbering plan serves as a pivotal shared service for our Voice, SMS, and Messaging services, facilitating the identification of network owners associated with recipient phone numbers. Furthermore, our lookup services furnish real-time data pertaining to number porting, roaming, number reachability, and other pertinent information, enabling our platform services to make informed decisions regarding the optimal handling of incoming messages.

What you will do

• Facilitate the expansion of Vonage’s Numbers services, collaborating closely with engineering teams within Vonage to enhance and expand our industry-leading Numbers services to meet evolving demands.
• Conduct comprehensive requirement analyses to ensure the scalability of our routing platform aligns with anticipated needs over the next 3-5 years.
• Innovate and devise novel solutions to address scalability challenges.
• Establish the strategic vision and roadmap for our Numbers services, harmonizing with other product managers and overarching business objectives.
• Define the strategic vision and roadmap for our Numbering plan, ensuring alignment with other product managers and overarching business goals.
• Define the strategic vision and roadmap for our Lookup services, aligning with other product managers and broader business requirements.
• Assume Project Management responsibilities for cross-functional development initiatives and readiness for market deployment.

What you will bring

• Profound domain expertise in Numbers services, Number lookup services, and a comprehensive understanding of numbering plans.
• Proven experience in constructing large-scale, complex real-time operations.
• Robust familiarity with the technical and procedural nuances and advantages of Vonage products and services.
• Advanced proficiency in technical aspects of product design, development, and application.
• Demonstrated track record of delivering and executing product visions within high-technology environments.
• Acute awareness of the competitive landscape and emerging technologies.
• Possession of an Owner’s mindset, ensuring the delivery of secure, high-quality, well-tested, and scalable software to meet customer and business requisites.
• Alignment of product roadmap with broader organizational goals and objectives.
• Proficiency in:
• Crafting solutions to intricate technical, procedural, and end-user application challenges.
• Navigating all phases of the software development lifecycle.
• Effectively articulating investment requirements for the successful introduction of features or products to the market.
• Leading presentations and client discussions.
• Gathering client requirements and identifying underlying business issues.
• Managing multiple priorities with precision and efficiency, while adhering to deadlines.
• Navigating through ambiguity.

What is required for application

Required

• Previous experience of working with engineers to identify and implement fraud and compliance fixes and solutions
• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention
• Proven experience working as a business subject matter expert or in a technical capacity within fraud & regulations
• Minimum 3 years experience in a relevant sector and function
• Minimum 3 years of Product or Operational Management experience
• Understanding of databases (MySQL), SQL queries and data schemas
• In-depth knowledge of telecom industry’s compliance and regulations
• Experience in telco, cloud or finance industries preferred

Desired

• Computer Science degree or similar technical qualification or BSc/BA in law, finance, business administration or related field
• Excellent knowledge of reporting procedures and record keeping
• Methodical and diligent with outstanding planning abilities
• An analytical mind able to “see” the complexities of procedures and regulations
• Certified compliance professional is a plus
• Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Able to work with data in formats such as CSV, XML, JSON, etc.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.