Business Performance Manager

We are currently looking for a Business Performance Manager, based in Spain who will be responsible for Global performance monitoring, facilitating the achievement of key performance metrics. The candidate will be required to shape the overall structure and reporting mechanism which will drive business insights and lead to decision making. The ability of the individual to investigate and analyse key variances will be paramount to ensuring success in this role. The ideal candidate will have an inquisitive nature and the desire to continually enhance and evolve the reporting framework working closely with the BI team. Your contribution will be essential to achieve performance KPIs, increase Vonage market share, grow the revenue stream and improve profitability. The candidate will have a working knowledge of Tableau and Salesforce with knowledge of Jira preferred.

What you will do

• Working globally, across all regions, collaborating with Sales and Operations to investigate implement performance actions
• Liaising with Pricing Managers to ensure that reporting is relevant and accurate, adapting to changes and implementation of new and existing products
• Working closely with the Deal Desk team to ensure proposed actions are completed in a timely manner and reporting/tracking relevant movements
• Provide analysis around trends in customer requests and pricing. Take action on trends enabling driving change in Pricing Structures to enable revenue growth
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the reporting process
• Own Performance improvement projects end to end, from conception to implementation
• Manage both regular and ad-hoc analysis to highlight and identify key performance actions for the region.
• Track key performance metrics in Tableau and Gsheets

Desired Skills and Experience

• Bachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred
• 5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
• Strong analytical skills
• Excellent communication skills
• Problem solving
• Excellent Excel skills and data manipulation
• Strong Tableau and Salesforce experience preferred

Personal Characteristics

• You are a self-starter, initiator
• Customer focused - Always thinks first about the needs of his/her internal customers.
• You are delivery-focused
• You are curious and informed - Stays on top of the latest in product, pricing, and industry news
• You are structured in your approach
• You are not afraid to challenge authority to get things done
• You put the company objectives ahead of your own
• Comfortable in a fast pace, global & multicultural environment