Support Manager (Commerce)

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML Enterprise Solutions is a division that helps leading organizations deliver outstanding digital experiences across major routes to market worldwide.

Requirements

• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities effectively.
• Extensive experience in a Support function.
• Working knowledge of ITIL v3 processes framework specifically Incident, Problem and Request Fulfilment.
• Financially aware and able to contribute to the effective running of the account.
• Clear & concise communication skills – both written and oral.
• Proven track record in building and maintaining strong relationships with customers including working from customer sites when required.
• Strong leadership skills with proven track record of managing, developing, and leading multi-disciplined teams.
• Strong problem-solving, time management, and organizational skills.
• Experience of providing out of hours support for high severity incidents.
• Exposure to “follow the sun” support models.

Benefits

• Competitive salary
• Benefits package
• Career development opportunities
• Flexible working hours
• Opportunity to work with leading brands