Senior Director, Operational Excellence
Visionworks of America, Inc. is a leading provider of eye care services and optical retail in the United States, offering eye exams, prescription glasses, and contact lenses. It operates numerous stores nationwide and is a subsidiary of VSP Vision.
Responsible for driving operational excellence in our manufacturing facilities by managing our quality systems and enabling continuous improvement throughout all facilities. Conduit between our customers and our manufacturing sites by leading our order management teams and monitoring the voice of the customer. Lead in leveraging data analytics to direct process improvement activities that align with enterprise strategy and drive the right value to the organization.
Pay and Pay Class
Pay Class; Full Time and Remote
Pay: $129,332.40 - $172,442.85
Essential Functions
Responsible for delivering quality product, on-time, while keeping our lab technical systems calibrated and running in four distinct optical labs within the United States.
Responsible for the Unity Enabled Lab quality testing processes.
Develop and maintain a multi-year roadmap that identifies operational improvements to deliver EBITDA, productivity, cycle time and quality goals by year.
Identify and drive large capital projects to optimize manufacturing and delivery processes across all facilities.
Lead direct reports at multiple facilities, along with a cross functional group of indirect reports dedicated to the changing shape of the organization.
Ownership in developing structure of a cross functional group of managers, supervisors, leads and other individual contributors to drive Kaizen continuous improvement programs. Run periodic process to recruit and train members.
Through partnership with Site Directors, drive a culture of innovation by building and implementing initiatives that build ground level skills, communication, and recognition to ignite the collective skills of all associates.
Own Quality Management Systems that ensure quality standards for all manufacturing facilities are consistent and compliant with 21 CFR 820.
Attend facility quality audits and implement corrections as necessary to ensure compliance across all governing bodies.
Leverage VOC across all lines of businesses and order management.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree of science or engineering focused on chemical, mechanical, industrial, or electrical engineering, master’s preferred or a related field or equivalent experience. Minimum of 3 additional years of experience in functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Experience in a complex matrix organization supporting multiple facilities required
Exceptional problem-solving abilities to drive root cause solutions that deliver with financial acumen
Ability to read and interpret compliance documents and translate to practical, effective procedures required
Manage complex projects where independent action, high degree of initiative and coordination across departments is required
Strong analytical, problem solving, negotiation, presentation, and strategic skills
Current understanding of automated systems, data, and technology
Experience working with external customers or industry partners and leaders to accomplish objectives and foster constructive and collaborative relationships
Experience in implementing significant process and system changes.
Professional written and verbal communication and interpersonal skills to manage teams and develop people required
Strong interpersonal skills
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
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Full Time
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Salary: 129k-172k USD
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About Visionworks
Learn more about Visionworks and their company culture.
Visionworks, originally founded as Eye Care Centers of America (ECCA) in San Antonio, Texas, in 1984, embarked on a journey to become a significant provider of eye care services in the United States. The early years, from 1984 to 1988, were marked by growth, establishing a foundation in the optical retail sector. A notable development occurred in late 1987 when Sears, Roebuck & Co. acquired Eye Care Centers as part of a strategy to bolster its merchandising operations with fast-growing specialty stores. This ownership was, however, a transitional phase. By 1993, a buyout led by Desai Capital Management and ECCA executives returned the company to private hands, setting the stage for further independent expansion throughout the 1990s, largely driven by acquisitions.
The new millennium brought further changes in leadership and ownership. In 1998, Thomas H. Lee Co. acquired a majority stake in Eye Care Centers. David E. McComas took the helm as CEO in 2001. A significant merger in 2006 with HVHC Inc. (Highmark Vision Holding Company) transformed ECCA into one of the largest chains selling eye care products, and eventually, the Visionworks brand became more prominent. This consolidation aimed to leverage the strengths of both entities, enhancing their market presence and service capabilities. The company continued to operate and expand, focusing on providing a comprehensive range of eye care services, including eye exams, prescription eyewear, and contact lenses. In June 2019, VSP Global, a leader in vision care benefits, announced its acquisition of Visionworks. This move integrated Visionworks into VSP's broader network, aiming to enhance accessibility and value for customers and members. Today, Visionworks operates hundreds of retail locations across the United States, positioning itself at the intersection of healthcare and retail, committed to making eye care simple and accessible.
Tech stack
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Visionworks
Company size
5000+ employees
Founded in
1984
Chief executive officer
Greg Hare
Markets
Employees live in
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