Technical Support Engineer

About Virtuozzo

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities:

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
• Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
• Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
• Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements:

• Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
• Can work full-time on a shift schedule: three days a week, with one night shift as well
• Understanding of OS structure and Linux configuration skills
• Operating system installation, configuration, upgrade, and maintenance experience (Linux)
• Networking and network services (Linux) configuration experience
• Experience with troubleshooting/monitoring utilities (Linux)
• English (Upper intermediate or above)
• Great communication and interpersonal skills
• Ability to stay calm and focused
• Docker, Kubernetes, OpenStack experience (would be considered as a plus)
• Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, you will:

• Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
• Find out how Linux used by huge enterprises all over the world
• Prepare your knowledge base for further career growth with Virtuozzo
• Be acquainted with our customers to get a boost in your communication skills.

What We Offer

• Remote working model: balancing collaboration with flexibility by joining our remote and distributed team
• B2B contracting
• Professional growth: training budget, certification support, mentorship, and career progression pathways
• Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
• Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
• Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot

Please note that you are applying for our Talent pool efforts, meaning we do not have a precise timeline for hiring. We would love to reach out to you as soon as we have that timeline in the next 6 months.