United States onlyThis is a remote position.
Virtual Rockstar is looking for a full-timeMedical Billing Specialist - VirtualAssistantto support a well-established mental health practice based in Arizona.Known for their high-touch, individualized care, this practice has earned anoutstanding reputation in the community, with strong referrals from local physiciansand clients alike.
Their team is made up of highly educated and compassionate practitioners who valueprofessionalism, respect, and excellence in care. If you’re detail-oriented, organized,and passionate about healthcare support, this is a great opportunity to join a dynamicand growing team.
This is a remote, full-time role where you will provide administrative and customerservice support to help streamline operations and improve the patient experience.You’ll work closely with the Billing Manager and broader clinic team to manage patientcommunications, claims submission, claims follow up, insurance verifications, andvarious administrative functions.
Key Responsibilities
Insurance & Billing Support
- Submit insurance claims (primary and secondary) accurately and in a timelymanner
- Review and resolve rejected or denied claims
- Manage aging reports and follow up on unpaid claims
- Verify patient insurance eligibility and benefits
● Obtain pre-authorizations as needed
● Post insurance and patient payments
- Send patient statements and respond to billing inquiries
- Update patient files with insurance and billing details
- Communicate with insurance providers to clarify benefits or resolve issues● Track pending claims and assist with appeals on denied claims● Monitor billing accuracy in both Valant and Waystar clearinghouse
Compliance & Collaboration
- Maintain HIPAA compliance and confidentiality
- Collaborate with clinical and administrative teams on documentation andcoding best practices
Tools and Software
● Valant (EMR)
● Waystar Clearing House
- Insurance Portals (Aetna, Cigna, Optum, BCBS of AZ, Medicaid, Medicare, etc)● Microsoft 365
Requirements
- Previous experience as a Mental Health Billing Specialist, or similar role ● Strong communication skills and a professional, empathetic demeanor ● Comfortable using EMRs and other administrative software (preferably experience with Valant)
- Knowledge of insurance verification and Medicare patient guidelines (preferred)
- Highly organized with attention to detail and ability to multitask
- Reliable internet connection and backup power source
- Ability to work independently while staying aligned with an in-clinic team
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the Globe
