United States onlyJob Description
The Quality Specialist/Sr. Specialist works cross-functionally to support the training needs of business partners. This training support includes the administration of the electronic learning management system, maintenance of the training catalog and development of training materials. The Quality Specialist works with a high degree of independence and is adept at troubleshooting problems to create and execute improved internal procedures, and to ensure compliance with applicable regulatory requirements.
** Candidate must have experience training in a GxP/pharma environment ** Cornerstone experience is preferred
KEY RESPONSIBILITIES:
The responsibilities of this position may include, but are not limited to the following:
TRAINING PROGRAM MANAGEMENT
- Acts as SME (Subject Matter Experts) for GxP (Good x Practices) Training process and provide ongoing support, tool, and consulting to enable execution of the process
- Supports GxP regulated employees’ adherence to GxP training program requirements
- Provides guidance on general training issues of varying complexity
- Participates in project teams that require training guidance
- Assists in development of process changes and training materials
- Liaises with functional Training Coordinators to align quality training initiatives
- Maintains job aids and tools
- Manages training materials within electronic document management system
- Aids in the generation of KPI (Key Performance Indicators) to determine the effectiveness of the training program
- Aids in review and analysis of training program metrics
LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATION
- Functions as a system business administrator for the LMS
- Supports LMS validation
- Creates and processes training forms
- Scans and uploads training documentation
- Provides customer support (troubleshooting, answering questions, addressing incident tickets)
- Maintains learning objects, user groups, curricula, and learning assignments within LMS
SERVICE NOW TRAINING ADMINTRATION
- Executes training ServiceNow requests for the following - Process Change Requests (PCR)
- Collaborates with business partners to conduct Learning Needs Assessment and curricula assignment with business needs - GxP Training Requests
- Resolves training assignment ticket requests submitted by learning community - Role-based Catalog Maintenance
- Review and update training catalogs for role-based training
AUDIT & INSPECTION SUPPORT
- Provides reports to evidence GxP personnel training qualifications, as needed
MINIMUM QUALIFICATIONS:
- Bachelor’s degree and 3 – 5 years of relevant work experience, or relevant comparable background
- Experience with Learning Management Systems (LMS)
- Proficient in Zoom and the Microsoft Office suite of products
PREFERRED QUALIFICATIONS:
• Experience with Cornerstone OnDemand LMS• Essential skills and knowledge
- Strong problem-solving skills
- Learning analytics and data analysis techniques
- Professional verbal and written communication
- Experience and ability to work easily and effectively with a wide range of people, demonstrating high emotional intelligence
- Highly developed interpersonal and people management skills
- Manage multiple projects concurrently with aggressive deadlines
- Adapt and thrive in a fast-paced, changing environment
- Strong work ethic and willing to work flexible hours
Pay Range
$45/hr ($55/hr for Sr.)
Requisition Disclaimer
This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position, you agree to the Atrium Terms and Conditions and you direct Atrium to share your application materials, which may include your CV/Resume, email address or phone number, with Vertex. For more information on how Vertex handles your personal data related to your job application, please see Vertex’s Careers Privacy Notice. Agreeing to the Atrium Terms and Conditions, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners
(collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone, or text message. Your personal information will be safely stored within the Atrium & Vertex databases. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact Atrium at [email protected].
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at [email protected]. Please include the job title in the subject of your email.
United Kingdom only
