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VersapayVE

Senior Technical Support Specialist

Versapay is a financial technology company that specializes in accounts receivable automation software and B2B payment solutions, simplifying the invoice-to-cash process for mid-sized and enterprise businesses.

Versapay

Employee count: 201-500

Salary: 80k-90k CAD

Canada only

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About Versapay πŸš€

Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum β€” giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
We’re looking for a Customer Care Specialist to support customers using Sage Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.

Key Responsibilities:

  • Provide front-line support for customers using Sage Intacct, addressing inquiries via ticketing systems, chat, call, or email
  • Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
  • Review and triage support tickets, ensuring proper prioritization and timely resolution
  • Escalate complex issues to L2/technical teams with clear documentation and context
  • Assist in queue management, ensuring SLAs and response times are met
  • Educate customers on product features, best practices, and workflows
  • Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently
  • Maintain accurate records of customer interactions and resolutions

Qualifications

  • Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
  • Background in customer support, customer care, or helpdesk environments
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Ability to manage multiple priorities in a fast-paced environment
  • Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce, etc.)
  • Basic accounting knowledge is a plus

Preferred Skills

  • Experience with ERP systems or financial software (NetSuite, QuickBooks, etc.)
  • Understanding of integrations and data flow between systems
  • Strong attention to detail and organizational skills
  • Customer-first mindset with a proactive approach to issue resolution

Success Metrics

  • SLA adherence and response times
  • Customer satisfaction (CSAT) scores
  • Ticket resolution time and quality
  • Effective escalation and case handling
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Job type

Full Time

Experience level

Salary

Salary: 80k-90k CAD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Versapay

Learn more about Versapay and their company culture.

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Versapay is dedicated to transforming the way businesses manage their accounts receivable (AR) and B2B payments. Many of our customers face significant challenges with manual, time-consuming AR processes that lead to inefficiencies, delayed payments, and strained customer relationships. These manual efforts often involve juggling paper invoices, chasing overdue payments, and struggling with complex cash application. This is why we developed a collaborative AR automation platform designed to simplify the entire invoice-to-cash cycle. Our customers need solutions that not only automate routine tasks but also enhance collaboration between their AR teams and their buyers. We address this by providing a shared, digital experience where suppliers and buyers can interact seamlessly.

Our platform empowers businesses to automate invoicing, streamline B2B payment acceptance, and accelerate cash application using AI and machine learning. Customers often struggle with inaccurate data entry and the complexities of reconciling payments across various channels. Versapay's solutions tackle these issues head-on, offering features like automated payment matching, dispute resolution, and real-time visibility into AR performance. This allows our clients to reduce manual effort, minimize errors, and improve their days sales outstanding (DSO). We understand that businesses are looking for ways to improve cash flow and fuel faster growth, which is why our suite of tools is designed to make billing and payments easier, ultimately strengthening customer relationships and providing a data-driven advantage. By connecting AR departments with their customers over the cloud, we help businesses reduce costs, eliminate paper-based processes, and improve overall financial health.

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Versapay

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