United States onlyDuties: Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow; provide ServiceNow customization and configuration including scripting, workflow administration, workspace configuration, report setup, module configuration, data imports and third-part software integration; assist in development efforts that include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies and scripts; develop and design creative ServiceNow technical solutions to complex problems and provide detailed specifications for those proposed solutions; develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets; collaborate with application teams to design and implement data interfaces with other enterprise application systems; ensure proper operation and configuration of the platform through testing and validation; develop, test, and implement data integrations via API calls to various other technologies within our Platform environment; administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance; design and develop custom scoped applications on the ServiceNow platform to meet business requirements; develop and document operational best practices for the platform; automate the processing of inbound emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows; advance the maturity of the environment by researching and implementing new tools and technologies; function as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform; manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure seamless 24/7 incident response coverage; maintained and improve CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management; ensure platform configurations and customizations comply with organizational security policies and standards; implement role-based access controls and manage user permissions; support audits and compliance reporting related to ServiceNow usage; support ITIL processes within ServiceNow including Incident, Problem, Change, and Request Management; collaborate with process owners to enhance workflows and ensure alignment with business needs; and mentor less senior ServiceNow developers and administrators. Telecommuting is available for this position from anywhere in the U.S.
Requirements: Employer will accept a Master's degree in Computer and Information Science, Computer Science, Information Technology, or a related field and 24 months of experience in the job offered or in a developer-related occupation.
Experience must include:
- JavaScript
• UI, SQL, HTML, and CSS
• XML and structural programming concepts
• Application Programming Interfaces for integration such as REST API and SOAP API
• Asset and configuration management
• ITIL and ITSM processes
• Oversee and implement integrations with external tools including SAP, SailPoint, Twilio, MS Teams, SharePoint, and custom enterprise applications
• Support Robotics Process Automation integrations
• Enhance UI/UX using Jelly, Angular, or Bootstrap
• Agile development frameworks such as Scrum or Kanban
• Mid Server communication, security, and troubleshooting
• Implement and maintain ServiceNow integrations with REST, SOAP, OAuth, JDBC, JSON, Python, and Perl
Base Salary: $127,733 per Year
Applications will be accepted until the posted deadline July 26, 2026 or until a sufficient candidate pool has been identified.
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K with company match and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.
