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Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Disputes Strategy Project Advisor IIIplays a key role in shaping and advancing Velera’s disputes capabilities by supporting the development and execution of strategic initiatives. This role partners closely with cross‑functional teams to translate strategic priorities into actionable plans, ensuring alignment across product, technology, operations, compliance, and external partners. The position focuses on driving complex, high‑impact disputes initiatives, supporting roadmap development, and managing strategic vendor relationships. The incumbent serves as a liaison among stakeholders to help deliver scalable, compliant, and forward‑looking disputes solutions aligned with business objectives, regulatory requirements, and network rules
Day in the Life:
Supports the development and execution of disputes strategy, including multi‑year roadmaps and enterprise initiatives.
Leads planning and coordination for large‑scale disputes initiatives, including scope definition, sequencing, dependency management, and success metrics.
Manages strategic relationships with third‑party disputes vendors to ensure alignment with roadmap priorities, contractual commitments, and long‑term capability goals.
Partners with internal stakeholders to evaluate vendor solutions, enhancements, and platform evolution opportunities.
Drives roadmap progress by coordinating across product, technology, compliance, and business teams to ensure initiatives are clearly defined, prioritized, and executed.
Translates strategic objectives into business requirements, initiative plans, and measurable outcomes that deliver business and client value.
Provides leadership in initiative governance, including risk identification, issue resolution, milestone tracking, and stakeholder communications.
Contributes to visioning, product planning, and future‑state design for disputes capabilities, informed by industry trends, regulatory changes, and network rules.
Collaborates with internal and external partners to assess solution options, evaluate tradeoffs, and recommend strategic paths forward.
Ensures initiatives incorporate policy, regulatory, and network rule considerations throughout planning and delivery.
Serves as a subject matter resource and thought partner, contributing to best practices in disputes strategy, vendor management, and initiative execution.
Performs other duties as assigned.
Education:
Bachelors degree in Business, Management, Marketing or related field, or equivalent combination of education and experience required.
Experience:
8–10 years of progressive experience in strategy, project management, business analysis, or related disciplines supporting complex initiatives.
Experience managing or partnering with third‑party vendors, including performance oversight and strategic alignment.
Strong understanding of disputes, payments, or financial services ecosystems preferred.
Proven ability to translate strategy into execution through structured planning, prioritization, and stakeholder engagement.
Strong analytical, problem‑solving, facilitation, and executive communication skills.
Exceptional executive communication and PowerPoint skills with strategy ability to tell clear, persuasive stories.
Knowledge, Skills, & Abilities:
Strong influencing, networking, and critical thinking skills to build and foster existing consultative relationships that drive alignment and partnership opportunities.
Ability to communicate effectively in both verbal and written formats to executives and leaders at all levels
Must be committed to a culture of continuous improvement.
Ability to effectively prioritize and complete tasks and function well in a high-pressure, deadline-driven environment.
Exceptional organizational skills with the ability to balance multiple projects and teams with contending priorities.
Ability to think strategically and apply analytical/critical thinking to assignments.
Ability to travel required.
Ability to maintain confidentiality of material handled.
Additional Essential Functions and Responsibilities:
Regular and reliable attendance.
Responsible for reporting risks that are identified to the appropriate team and/or management.
Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
Service Standards:
Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
Support a workplace where every employee feels valued, respected, and connected.
Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$84,900.00 - $108,200.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
