E-commerce Operations & Creative Assistant (Fully Remote)

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

This candidate will be supporting e-commerce operations and creative production in a fast-paced environment. The position requires strong organization, clear communication, and the ability to manage multiple workstreams independently while ensuring tasks are tracked and completed on time.

Key Responsibilities

• Process and monitor daily orders, returns, and exchanges.
• Coordinate and track inventory and stock transfers with warehouses and partners.
• Provide timely customer service and communicate clearly with internal and external stakeholders.
• Update website imagery and assist with product page updates.
• Support retailer onboarding with catalogs and sales materials.
• Create and adapt creative assets using Canva, Photoshop, and AI tools.
• Develop basic marketing materials such as postcards, price lists, and one-sheets.
• Provide administrative support to the CEO and operations team as needed.

Requirements

• English (C1/C2) and Spanish.
• 2+ years of experience with E-commerce platforms.
• Experience with tools like Asana, Canva, Photoshop (or equivalent), AI tools, Google Sheets / Google Docs (or equivalent).
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Hourly rate starting at USD 1288$/month (final rate will be experience-based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.