Virtual Assistant

Working hours: 8:00 a.m. to 12:00 p.m

Key Responsibilities:

• Customer Support & Customer Experience (60%)
• Respond to basic customer inquiries related to the use of the platform.
• Provide first-level functional support to customers.
• Follow up on customer requests until resolution with the appropriate team.
• Register and update support tickets or requests.
• Ensure customers receive the necessary information to use the platform effectively.
• Identify frequently asked questions or recurring issues to improve customer experience.
• Administrative & Operational Coordination (25%)
• Maintain client information updated.
• Assist in coordinating internal and external meetings.
• Document relevant communications and operational activities.
• Prepare simple operational tracking reports.
• Support task tracking and follow-up for the team.
• Administrative & Commercial Support (15%)
• Assist with invoice follow-up and payment status tracking.
• Help coordinate sales or customer follow-up meetings.
• Route customer feedback or requests to the appropriate teams.

Requirements:

• 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
• Experience working remotely in organized and structured environments.
• Experience using customer management tools.
• Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.
• Basic experience with administrative tracking, reporting, or operational coordination.
• Basic to intermediate English for written communication.

Ideal Profile:

We are looking for someone who is:

• Highly organized and detail-oriented
• Reliable and responsible
• Service-minded with a strong customer orientation
• Comfortable managing multiple simple tasks simultaneously
• Curious and eager to learn
• Comfortable working in digital environments

Key Skills:

• Organization and time management
• Attention to detail
• Clear and professional communication
• Task follow-up and coordination
• Strong common sense and problem-solving mindset
• Technical Skills
• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Basic to intermediate Excel or Google Sheets
• Experience with customer support or ticketing tools
• Experience working with SaaS platforms is a plus

What We Offer:

• 100% remote work
• Part-time schedule
• Opportunity to work in a growing SaaS company
• Clear processes and team support
• Collaborative and professional environment

About 1840 & Company