Customer Sales Engineer

We are seeking a dynamic, customer-facing Customer Sales Engineer to support customer expansion and drive growth within our existing customer base by partnering with Account Managers during complex renewal and upsell opportunities. The primary focus of this role is to provide an excellent experience to existing customers, identify existing customer pain points and challenges, and define their goals and influencing their requirements.

Requirements

• Experience in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager
• Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
• Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
• Strong API Knowledge: Hands-on experience with REST APIs.
• Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value.
• Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems.
• Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product.

Benefits

• Monthly Lifestyle subsidy
• WFH set-up allowance
• $1500 USD annual Learning & Development allowance
• Annual leave
• 18 weeks paid Parental Leave
• Personal Leave Allowance
• Fully remote working environment
• Top-spec hardware
• Generative AI subsidy
• Health Insurance