United States onlyHERE'S THE DEALWe’re a bunch of inspired, talented folks working to elevate the landscape of data operations and touch millions of lives while we’re at it. Our open culture prioritises transparency, flexibility and helps us deliver on our ambitious goals. If you share our enthusiasm for leveraging technology to improve lives and look forward to working with the best in the industry, come be a part of the madness!
PERKS & BENEFITSThis is just the tip of it all – working with us can be extremely rewarding! Here’s why: Autonomy & Responsibility go hand in handCompetitive rewards package with Stock optionsTop tier health benefitsBest in - class TechnologyAmazing Peers & Learning Mentors Work Hard - Play Harder Your contributions will never go unnoticed
OUR CULTUREWe think that you can do your best with the freedom to experiment, sense of ownership of your work, license to fail, and when you have peers who care just as much as you about their work.We prefer to mingle with the community through meetups and conferences on topics as broad as daylight. And at the end of the day, we accept that we are humans, fallible to error, learning through errors together. After all, there's comedy in error too.
Role Description
- The Sales Engineer for an AI-powered Data Ops company plays a crucial role in driving sales and fostering relationships with new & existing clients. As a Sales Engineer, you will be working closely with our Account managers and be responsible for leading technology conversations with existing and potential clients. This position involves understanding client needs, promoting AI-driven data operations solutions, and achieving revenue targets. The ideal candidate will possess strong sales acumen, excellent communication skills, and a deep understanding of AI technologies and data operations. You will be required to help our customers – understand, evaluate, configure, and use our professional products. We aim to bring curiosity and empathy to every customer engagement, learning about the pain the customer experiences trying to get value from our existing product suite.
Skills Required
- Exceedingly strong presentation/soft skills and comfortable interacting with all levels of customers (developers, architects, first/second line managers, VP and above, C-level)
- Demonstrable willingness to quickly learn technical skills / sales processes in a high growth industry
- Focused on new customer acquisition w/ direct ownership for growth+renewal on select strategic accounts
- Possesses "driver" not "passenger" characteristics in driving team / organization to success
- Experience working in entrepreneurial/startup environments
- General understanding of customer lifecycle, specifically as applied to responsibilities of the role
- 5+ years of hands on experience with UNIX/Linux/Cloud systems experience in installation and troubleshooting
- 5+ years experience working in big data environments (AWS EMR, Azure HDInsight / Synapse, Google DataProc / BigQuery, Databricks, Snowflake, Cloudera, Hortonworks)
- Ability to travel (heavy in-region travel, some out of region travel) primarily in-person customer facing
Roles and Responsibilities
- Assist pre sales team (SDR/Account Executives) with technical demonstrations throughout discovery as well as assist in qualifying opportunities in / out
- Lead technical demonstrations selling through value and not leading with features / capabilitiesIdentify success criteria with customers that best align to our products capabilities
- Play the “technical quarterback“ leading engagements and pulling in internal support members only when necessary
- Consistently strategize with account rep throughout engagements in how best to navigate opportunity challenges
- Establish baseline “current state” of customer environments to quantitatively measure Unravel’s impact Assist customers in building a business case to justify Unravel investment
- Identify new teams / use cases with current customers for upsell opportunities
- Share best practices / lessons learned / postmortems with organizationWork with marketing in creating win wires for internal / external usage
- Host presentations as an experienced technical leader in the DataOps space via in-person conferences / webinars
- Be the “voice of the customer“ in sharing customer feedback (i.e. feature requests) to ensure our product team builds the best platform
