Philippines onlyAt Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.
Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.
We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.
Essential Skills
- Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
- Strong communication skills
- Strong problem solving and analytical skills
- Excellent problem-solving ability
- Would like to work as part of a self-organizing Scrum team in a scaled agile framework
- Must be a self-starter and loves to collaborate with the team and client
What you’ll do
We are seeking an experienced ITSM Platform Automation Lead who will be responsible for designing, implementing, and maintaining automation solutions for our IT Service Management platform. The successful candidate will have a strong understanding of programming languages such as Bash, Powershell, JavaScript. They will also be responsible for understanding and documenting these workflows/processes. The ideal candidate should possess strong logical thinking and problem-solving skills, have experience working with APIs, and be able to lead a team.
Responsiblities
- Develop and implement automation solutions for our ITSM platform using programming languages such as Bash, Powershell and JavaScript.
- Document and understand business processes and workflows to create efficient automation solutions.
- Break down complex workflows into smaller parts to simplify processes
- Work with APIs to integrate with other systems and automate processes
- Lead a team to ensure successful implementation of automation solutions
- Collaborate with stakeholders to identify and prioritize automation opportunities
- Continuously improve and optimize automation solutions to increase efficiency and effectiveness guidance to team members and stakeholders
Requirements
- 3+ years of experience in ITSM automation or related field
- Strong programming skills in Bash, Powershell and JavaScript
- Excellent problem-solving and logical thinking skills
- Ability to document and understand business processes
- Experience working with APIs and integrating with other systems
- Experience leading a team and managing projects
- Strong communication and collaboration skills
- Ability to adapt to changing requirements and priorities
- Strong attention to detail and ability to prioritize tasks effectively
PREFERRED
- ITIL certification or related certifications
- Experience with DevOps practices and tools
- Experience with Agile methodologies and project management tools such as JIRA
- Bonus: Experience with cloud computing platforms such as AWS or Azure
Benefits
- HMO with 1 dependent
- 13th month pay
- Paid time off
- Training benefits
- Work-from-home
NOTE: The list of qualifications is a guide. Best case if the candidate possesses ALL the required/desired criteria, but then again this is a GUIDE. If you think you can do the task and would be a great fit with us, send your professional profile to [email protected]. We accept applicants wherever you are in the Philippines.
