Mentor Community Specialist

About Us

Udacity is on a mission to deliver impactful and cutting edge tech education that enables individuals and organizations to unlock their potential. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Mentor Success at Udacity
Ensuring students receive consistently great support from our Mentors is crucial to student success. A strong mentorship is the core pillar of Udacity’s learning product. As the team tasked with designing, executing, delivering, and improving successful Mentor-focused initiatives, Mentor Success is responsible for Mentor wellness and onboarding, performance, payments, support, and engagement. We are a global team with staff in the US, MENA region, and India. We are seeking a dynamic and motivated individual to join our team as a Community Specialist. As part of our mentor team, you will play a crucial role in nurturing and enhancing our community of independent contractors, contributing to the growth and success of our business.

Responsibilities:

1. Mentor Community Management:
1. Engage with a diverse group of independent contractors, providing support and fostering a collaborative environment.
2. Identify and implement strategies to leverage the mentor community for driving business growth.
2. Community Engagement and Growth:
1. Develop and launch mentor events and track their impact on engagement.
2. Collaborate with cross-functional teams to align mentor activities with broader business goals.
3. Explore and implement creative approaches to expand and diversify the mentor community.
3. Support and Query Management:
1. Address mentor support queries promptly and effectively.
2. Work closely with mentors to provide additional support, guidance, and resources.
3. Collaborate with the support team to ensure timely resolution of mentor-related issues.
4. Communication and Advocacy:
1. Serve as a liaison between mentors and internal teams, effectively communicating mentor perspectives and needs.
2. Advocate for mentor interests within the organization, striving to enhance the overall mentor experience.

Key Skills and Qualifications:

• Bachelor's degree in a related field or equivalent practical experience.
• Proven experience in community management, preferably in a tech or education-focused environment.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships.
• Problem-solving mentality and the ability to handle support queries with empathy and efficiency.
• Creative thinker with a strategic mindset, capable of identifying growth opportunities within the mentor community.
• Comfortable working in a dynamic, fast-paced environment.
• Excellent organizational and multitasking abilities

Ideal, but not required:

• Experience with Udacity’s platform - as a student, Mentor, Reviewer, Session Lead, and/or Tutor.

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits!

• At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
• Quarterly wellness day off
• Personalised career development
• Unlimited access to Udacity Nanodegrees

What We Do

Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there! Please keep reading...

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”

Last, but certainly not least…

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.

As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.