Customer Support Representative

Position: Customer Support Representative

Working hours: 9/10am - 5/6pm EST

Company location: Canada (remote)

Candidates location: Latin America (LATAM)

Salary: $1.5k - $2K USD/ month + PTO

• Upload your resume in English, please

ABOUT THE COMPANY

The company is a Canadian SaaS founded in 2017 that is transforming how teams and organizations enhance their meetings. Their product, ranked as the top meeting management software on G2, is designed to boost productivity, engagement, and accountability. With an ambitious team working full remote, it's goal is simple: to Make Work Better for Everyone.

REQUIREMENTS

• 3+ experience in a customer-facing support role.

• Great English communication skills, both written and verbal

• Comfortable over Zoom-calls

• Passionate about delivering exceptional customer service.

• Skilled in communicating with executives and high-level clients.

• Experience diagnosing customer issues, identifying solutions, and managing escalations.

• Experience with representing the “Voice of the Customer”; documenting customer-driven insights and advocating internally for customer needs.

• Exercises sound judgment in decision-making to consistently deliver exceptional customer service that exceeds customer expectations.

NICE TO HAVES

• Experience creating customer support videos and articles.

• Experience managing small projects and coordinating internal resources for customer satisfaction.

• Experience with upsell opportunities and requesting customer testimonials/referrals.

• Experience with churn prevention strategies