India onlyAs part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we'd love to work with you.
We are looking for a Deal Desk Analyst to join our Finance team to support a high growth, fast paced go-to-market (GTM) organization. You will sit at the intersection of our GTM and G&A functions and play a key role in aligning our Sales, Legal, and Customer Success teams through data, systems, and strategy. You will assist in managing deal desk flow, operations analysis, and ensuring accurate reporting across all of our systems. Strong candidates will blend finance, accounting and legal acumen as well as general strong business judgement. We’re looking for an individual who is solutions oriented, has strong interpersonal skills, exceptional attention to detail and has experience working with large data sets.
Responsibilities
- You sit at the intersection of Sales, Legal, Finance, and Accounting, acting as a cross-functional partner, assisting in deal flow, and driving sustainable growth while minimizing sales cycle times
- Own the reporting function by managing account and opportunity ownership, provisioning customer accounts, and recording relevant contractual terms for a seamless renewal process
- Maintain our Marketplace operations by creating private offers, managing active entitlements, and reconciling customer payments (AWS, GCP, and Azure)
- Assist in maintaining the accuracy across all of our CRM systems by performing regular audits
- Partner with Finance, Sales, and Customer Success teams to analyze performance, identify trends and deliver actionable insights on a weekly cadence
- Play a key role in scaling the Deal Desk operation by testing new applications and workflows that will effectively support the increase in transactional volume and overall business growth
- Manage the end-to-end order form creation process, ensuring accuracy, adherence to company policies, and compliance with legal requirements
- Assist in creating documentation on our processes, best practices, and system requirements
- Monitor and respond to customer email inquiries in a timely and professional manner
- Assist with ad hoc requests from GTM teams to support ongoing projects and initiatives
Qualifications
- 2+ years of experience in SaaS/B2B industry, specifically with order management, finance operations, deal desk, or sales operations
- Strong verbal and written communication skills, with experience collaborating with US-based stakeholders
- Strong analytical, strategic thinking and problem solving skills
- General understanding of order-to-cash cycle and experience in building related processes
- Experience working with contracting systems, payment processors, and CRM systems a plus (e.g. Salesforce, Chargebee, Stripe, DocuSign, QuickBooks, CPQ systems)
- Strong proficiency of Microsoft Office and Google Workspace, particularly with Excel, Google Docs, Google Sheets, and Google Slides, and ability to work with large datasets
- Highly motivated self-starter who is passionate about continuous improvements
- High attention to detail with strong analytical and problem-solving skills
- Ability to manage tight deadlines, prioritize workloads, and achieve effective results in a fast-paced, dynamic, and often ambiguous environment; effective multi-tasking skills are vital
- Proven ability to adapt to new technologies and processes, ensuring team enablement
- Must be available to work during normal PDT Business hours
Twingate is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]
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